Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
Generali Global Assistance
Preferred
WE had 2 day trips cancelled, but were able to reschedule, just not the best co or time. We just got them worked into our trip timing and did not do any options. My partner has proof so I cannot do anything to claim. All these trips had to be planned in advance and we lacked phone coverage.
Rita L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I did quite a bit of shopping/looking around before I bought this plan. It seemed to be the best cost/value option out there. Once I decided to purchase it, the rest was easy.
Drew M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I did not need to file a claim, so can't really comment on the process and/or compensation fairness. But I definitely had more peace of mind on our trip than if I'd have if I didn't purchase insurance.
Olga M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
It would be hard to rate the service without having an accident and then needing it.
Luckily I did not have any accidents on my trip, then my review might have been different.
Luckily I did not have any accidents on my trip, then my review might have been different.
Dan W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I found it difficult to gain access to a claims rep after my claims was filed, I left numerous voice messages but had a very poor response
steven g. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
Unlike the offers the airlines provide after you buy a ticket, this insurance did not rely on guilt as a selling tool. The price also seemed fair. As I had no claim, I can't opine on whether this company did better on claims than all the other carriers I've insured with and had (rare) occasion to make a claim.
Stuart R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Expensive but necessary for peace of mind.
Richard R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Although we did not to file any sort of claim, I always feel better knowing I am insured in case of accident or injury, in addition to other things like flight delay, luggage delay, etc.
Laurie P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Although we all hate spending money for insurance, just having it gave me peace of mind
Paula G. would
recommend this plan to a friend or relative.
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"