Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I have bought travel insurance for years and never needed to make a claim until this time. IMG responded instantly and to my surprise they paid a claim for a cruise ship dr visit to get meds for a sinus inflection. Very pleased with the way IMG handled the claim.
Carlton W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I haven’t had to use this!
Linda C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Very fast and professional service.
William L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Had I not already purchased this plan for our rescheduled trip in October to Italy (previously scheduled in May '24) I would not have purchased from IMG and will never purchase from IMG again.
My traveling companions from our May trip - canceled in March- still have not received their full refund of covered expenses (only $1246 total) and are continually being told by IMG that they have no claim or the check is being processed and it could take 90 days. It took me 6 months to get my reimbursement as well as my mom. They are a complete disaster and if it wasn't for me finally getting Insure My Trip involved we would probably still be fighting for our money. As it is they are still dragging their feet even though they admit they have to pay the claim. They are unorganized, slow, and unethical.
Their internal communication system is not cohesive and the left hand does not know what the right hand is doing. Absolute worst and I recommend you seriously consider lowering their rating with your company.
My traveling companions from our May trip - canceled in March- still have not received their full refund of covered expenses (only $1246 total) and are continually being told by IMG that they have no claim or the check is being processed and it could take 90 days. It took me 6 months to get my reimbursement as well as my mom. They are a complete disaster and if it wasn't for me finally getting Insure My Trip involved we would probably still be fighting for our money. As it is they are still dragging their feet even though they admit they have to pay the claim. They are unorganized, slow, and unethical.
Their internal communication system is not cohesive and the left hand does not know what the right hand is doing. Absolute worst and I recommend you seriously consider lowering their rating with your company.
Deena M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I didn’t use plan great so I have no real constructive comments.
Gregory T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately we did not have to use it, but isn’t that what insurance is all about? You want to be covered just in case but you hope you don’t need it
Richard R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
While my claim was eventually honored by Itravelinsured, I had to constantly call their Customer Service department to find out why no action was being taken. The company twice denied getting documents I had submitted, even though I had codes indicating they had received them. The process dragged out for months. Finally they asked for a document that didn't exist and had no relevance to the claim, and failed to respond to my efforts to submit the information requested by sending two documents which together supplied the information they asked for. If I had not requested help from InsureMyTrip, I may never have gotten paid, but my representative at InsureMyTrip promptly expedited my claim and I finally got paid. But what a hassle!
Susan S. would not
recommend this plan to a friend or relative.
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.Nov 12,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
While I did not need to use this coverage, I found it to be reasonably priced and covered what I needed covered.
Lisa L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I liked that the plan sent us all the materials we needed to print a few days before the trip. It made it easier to prepare.
Margaret S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
My wife and I caught COVID just before our flight. I sent the test results and our trip costs. They were prompt and fair. I wouldn't hesitate to use them again after my experience.
John P. would
recommend this plan to a friend or relative.