Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Because of my health condition the plan gave us pease of mind to enjoy our cruise. Money well spent.
Gary J. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
We were told by the hospital that all items were covered. The people at the hospital handled all the claim information and we have not been notified that any items have not been covered. If this remains true, the whole process will be more than satisfactory. We would certainly recommend this insurance plan.
Grant G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Was happy to not have to use it; but was glad it was there if needed.
Sharon T. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Seemed like a good value and good coverage. Did not have to file a claim so cannot comment on how well it actually works.
Katie S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Simple coverage. No problem. No claim
Maurice S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Although this plan is a fair price and it's a good idea to cover expensive trips with insurance, this plan did not meet our needs. Our travel agent dissolved the company after we had already paid and before we left on our trip. I was told numerous times by agents via phone that our insurance policy would cover this. The policy states that they will not cover bankruptcy by a travel provider, but our travel provider did not go bankrupt, they shut down their business and dissolved it. Our claim was denied. I find this ridiculous as you buy trip insurance to cover your trip so you don't lose money should something happen beyond your control. This happened at no fault of our own and we've been absorbed into red tape and helpless to get our money back. This insurance policy was not worth the price and headache to file a claim.
John S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Did not have to use it but it gave me peace of mind to know that it was there if I needed it..
PATRICIA A. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
We were fortunate that we did not have to use the travel insurance coverage as our trip was "event-free". But the coverage would have met our most important needs for a reasonable cost. My husband got sick and was hospitalized overseas on a previous trip, so we are very picky about what travel insurance we buy now.
Bettye B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I do not normally write reviews on anything but am making an exception here. First off I have only heard of horror stories on filing travel claims with insurance companies. If you read no further, IMG met 100% of their obligation. The process can be a pain, but In our case we were talking about $9400. The details are as follows: First off, I always buy my travel ins the day after the final payment on a cruise is made...usually 90 to 120 days. My wife fell off a horse on 8/14/18 and was taken to the ER....three fractures...she is recovered now. our flight was scheduled to leave 9/5/18 with 5 nights in NYC and a cruise from NYC to Montreal. I did not immediately contact IMG but waited about a week to get a prognosis. At that point I advised the claims dept I might be filing a claim for trip interruption, hoping she could at least go on the cruise but once it was determined she could not I informed them I would be filing. Theysent a claim form right away. Because of the paperwork/doctor's stmt involved I did not file my claim until 10/6/18...46 pages of documentation including the claim form....advice....document and send in everything you have(certified mail). They told me TI claims are processed in 15 working days. From a phone call I did find out it took until 10/18 to log my claim in so that is when the clock should start. On 11/8 I called and they said the claim was process on 11/6 and checks are issued on Tues and Thurs. I received the check for the full claim about a week and a half later. The covered the full cruise (less port charges/taxes we got a prior refund), 5 night at an air BnB in NYC that was not refundable, rebooking fees from United Airlines, prepaid car that was supposed to pick us up and the airport and 2 theater tix we had paid for. All in All....I am a happy camper.
Robert M. would
recommend this plan to a friend or relative.
8 of
8 people found this review helpful
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IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Nov 26,2018
International Medical Group
iTravelInsured Travel SE
Fortunately, I didn't need to use this insurance but it seemed to cover all of the possible issues we might have and was reasonably priced.
Margaret M. would
recommend this plan to a friend or relative.
Unfortunately, there are no travel insurance companies that would pay a claim for an incident such as this. It does not meet the definition of bankruptcy in the policy provisions and there is no coverage for a company just shutting down, as this could be considered fraud or a scam.
In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.