Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
gave me great peace of mind while taking a moment ugh needed
pleasure and business trip.
thanks!
pleasure and business trip.
thanks!
Janice S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Hard to review insurance if you don't have to make a claim! But it appeared to be good value for what I needed.
Michele B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
My wife passed away before our trip. IMG made the claims processes overly difficult and time consuming. Representatives of IMG were not truthful with me about needing more information and correspondence that IMG supposedly sent me. As soon as I threatened legal action to get my claim paid, my claim was paid. Due to its very poor customer service, I strongly urge you not to let this company continue to solicit business through your website.
Scott F. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Very affordable. Cost a fraction of the price the cruiseline charges. I'm grateful I didn't have to use it.
Pamla S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Well, thankfully we didn't need to use the plan. But, it provided comfort that it was there to help us had we needed it.
Louis S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I certainly cannot recommend this plan, as I did not have to file a claim. It seems to provide pretty good coverage, but there is no way to know how they would respond unless I filed a claim.
Irene D. would not
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Always a pleasure to do business with insuremytrip.com. they make insurance choosing and applying painless and reliable - no easy feat!. Will be back for next trip. Highly recommend them
francine s. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
The best thing about having trip insurance is not to file a claim!! ALL went well We had a Great Time Thank you
Anthony A. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I do not have a computer and when I told the Customer Service agent this she was most considerate, patient and helpful and is the true Customer Service model.
Peggy Ann T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
It's difficult to rate a plan that I did not need to use. There was 1 disappointment however. I had an injury on the trip and because of circumstances, I did not receive medical attention. The tour wrote a report and I will be seeing a doctor now that I am home. However, even though it happened on the trip, I find that I am not covered.
Rochelle F. would
recommend this plan to a friend or relative.
-
Carol
Although we are glad to hear that your injury was not serious enough to interfere with your trip, it is true that travel medical coverage only reimburses you for medical expenses that are incurred while on your trip.
Here is the clause as stated in your iTravelinsured SE plan:
"Benefits will be paid for the Covered Expense incurred, up to the Maximum Benefit Amount shown in the Schedule of Benefits, as a result of a Covered Accidental Injury or covered Sickness, which first occurs during Your Trip (of a duration of ninety (90) days or less for Sickness). Only Covered Expenses incurred during Your Trip (of duration of ninety (90) days or less for Sickness) will be reimbursed. Expenses incurred after Your Trip are not covered."Oct 19,2018
After reviewing your claim, International Medical Group acknowledged that they did not escalate the process, so your claim followed the usual time frame. It was received by the insurance company on 8/31/2018 and was finalized on 9/26/2018 with the check being mailed on or about 10/3/2018 after the month end check run.
International Medical Group and InsureMyTrip both regret that your claims representative did not acknowledge your frustration and provide more attention to your claim. Please rest assured that the company appreciates your comments which they have carefully reviewed with their representatives to improve service.
Once again, please accept our apology.