Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured Travel SE
I was unsatisfied with the slow speed of processing our claim (two months) and the settlement. The company denied the airfare cost of my family of four returning home early from our Irish vacation because two of our party came down with pneumonia. They did pay for the medical and lodging costs due to an air delay, but not the cost of the additional airfare to cut our trip short, which was the bulk of our claim. I travel a lot and purchase trip insurance regularly. The one thing I purchase insurance for is hassle free coverage and timeliness. IMG fell short in both regards. This is the first time i have used IMG and it will be the last.
Marcia W. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 16,2018
International Medical Group
iTravelInsured Travel LX
I was unsatisfied with the slow speed of processing our claim (two months) and the settlement. The company denied the airfare cost of my family of four returning home early from our Irish vacation because two of our party came down with pneumonia. They did pay for the medical and lodging costs due to an air delay, but not the cost of the additional airfare to cut our trip short, which was the bulk of our claim. I travel a lot and purchase trip insurance regularly. The one thing I purchase insurance for is hassle free coverage and timeliness. IMG fell short in both regards. This is the first time i have used IMG and it will be the last.
Richard K. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 16,2018
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Though I (fortunately) did not need to make a claim on the medical and travel insurance policy I purchased for my trip to Kenya, the peace of mind it provided and ease of purchasing was well worth my investment!
Austen F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I guess this plan would cover the biggies, medic evac, medical emergency or if trip is cancelled for one of the covered reasons. I was denied coverage when our taxi failed to pick us up and we missed our bus for one leg of a 3 day excursion. I had to immediately hire a private car to get us to the second leg of trip.( $206) Claims denied because delay was not over 6 hrs. (I could not wait that long to make other arrangements) and because the taxi was not delayed because of terror, weather, etc. Just check to be sure you understand the limitations of the policy. Nice folks to work with otherwise.
Robert M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group. We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Oct 12,2018
International Medical Group
Patriot International Lite
It is always nice to have a plan,in case of emergency,it gives you peace of mind .thx
John E. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Had a minor medical urgent care incident but the hassle of getting all the required documentation from the Moroccan clinic to be used in filing a claim wasn't feasible - and the total cost of the service was about $45. I thought about filing anyway just to see how it would get handled, but figured it would be a waste of my time and the company's time - there are more effective things for both of us to do!
Sig S. would
recommend this plan to a friend or relative.
International Medical Group
Patriot America Lite
I was very happy with the person who handled my request who was polite, efficient and clear. The price was acceptable. My application was dealt with quickly and comprehesively.
Brendan G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We didn't need to file a claim, but it gave us peace of mind.
David M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Our flight on Wow Air was cancelled the night before our trip to Europe. And with their limited flights to our city, the next available flight was 8 days later, causing us to miss most of the planned trip. Therefore, we had to cancel our trip. We filed a claim for the nonrefundable hotels and tours. It took about two months to process, but they paid the full amount. I would recommend them as they bailed us out of thousands of dollars of loss.
Ben M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured Travel SE
Fortunately for me no medical issues. Altho one traveler did have to go to the hospital. So I find it is a must when you travel overseas.
Lynda O. would
recommend this plan to a friend or relative.