Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
We had a major issue with IMG and InsureMyTrip. As we incurred additional travel expenses and requested increased coverage we received confirmations for the increases from InsureMyTrip but IMG was not billing my credit card due to some error in their systems. It took months to get this straightened out and then only with my constant intervention. I don't think InsureMyTrip was as helpful as it could have been in assisting me to resolve this with IMG.
Richard G. would
recommend this plan to a friend or relative.
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IMG RR Team Account
International Medical Group
We apologize for this inconvenience while we experienced this system glitch. Thank you for your patience and hope you had a good vacation.Aug 28,2018
International Medical Group
Patriot International Lite
As I have never submitted a claim, cannot comment on quality of service but find site easy to navigate and it provides the coverage I need.
Thomas L. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
Patriot America Lite
I was very pleased I did not have to use it but it was there if I did.
Gloria H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
We always take trip insurance when we travel. Takes a level of stress off. You can never know what could happen before or during a trip.
Barbara L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Never needed it but the peace of mind knowing I was covered was priceless.
June V. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
nothing like ensuring an expensive vacation, always a good feeling of security while in the Philippines.... thanks.
Anthony M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
My niece and nephew recommended insuremytrip.com, a plan they use when they go on vacations. We have been travel around the world, but never thought of additional insurance until this year. My mobility difficulties have increased, making it hard for me to get around without the use of a cane, and only walking very short distances. Our trip was made almost a year ago, and didn't want to cancel. So getting hotel, and cruise ship accommodations - rooms and use of a wheelchair, really did help. But was still concerned health wise, and recalling our luggage being delayed several days when we were in Austria, and in Paris, we felt it was beneficial to us to take out travel insurance. For a 2 week travel time frame, the cost was reasonable. When we signed up, the staff were very helpful. We definitely will use insuremytrip.com, as we continue to travel!!! Being safe and prepared is worth the cost.
Joan H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
I liked that IMG covered my trip via DATES TRAVELING. Other sites covered by flight only, and since I booked flights a bit haphazardly, the dates traveling option worked best.
Irene W. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I had to cut short a tour this summer because of a medical problem. At home, I gathered all the documents that the insurer required for Trip Interruption and sent the packet to I Travel Insured by Priority Mail. I called the insurer about ten days after the package had arrived according to USPS tracking. The rep I spoke to checked and said it had NOT arrived--but he would check again and call me back in 2 days. Never happened. So I called again, spoke to someone else and got same response even after I had sent USPS tracking showing the date and time it had arrived and that it had been picked up that day. Neither rep said "sorry," "must be a problem at our end,"--nothing the least bit concerned or helpful. I then contacted Insure My Trip, and they
were extremely helpful!! They contacted this insurer, and, lo and behold, they DID have my packet of documents.
The Insure My Trip person stayed on my case until the claim was approved and my check arrived. 5 stars for Insure My
Trip, no stars for customer service for this insurer, but they did end up paying my claim, thanks to Insure My Trip.
were extremely helpful!! They contacted this insurer, and, lo and behold, they DID have my packet of documents.
The Insure My Trip person stayed on my case until the claim was approved and my check arrived. 5 stars for Insure My
Trip, no stars for customer service for this insurer, but they did end up paying my claim, thanks to Insure My Trip.
Judith L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for your reply which we also forwarded to iTravelInsured.
We are glad to hear that you requested the assistance of an InsureMyTrip advocate. Our customer care representatives are non-commissioned representatives who work to find the best plan for you. As you explained in your review, our Anytime Advocates supported and facilitated the claim process on your behalf.
Please feel free to call us at 800-487-4722 if you have any further questions.Aug 20,2018-
IMG RR Team Account
International Medical Group
We are sorry we have not meet your expectations. We value your feedback and take concerns such as yours very seriously. We currently do have a backlog in claims, and have escalated your claim for processing. We are in process of training an additional team to handle claims in a more timely fashion so this does not affect customers in the future. We will be in contact with you soon with final determination on your claim. Thank you for your patience.Aug 21,2018
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International Medical Group
iTravelInsured Travel SE
I like having it but have never had to use it.
Tamara C. would
recommend this plan to a friend or relative.
Please call us at 800-487-4722 if you have further questions.