Travel Insurance Reviews International Medical Group iTravelInsured Travel LX
iTravelInsurance Travel LX from International Medical Group is a single-trip comprehensive travel insurance plan which offers a higher level of coverage to domestic or international travelers than iTravelInsurance Travel SE. Coverages offered by this plan include trip cancellation, interruption, travel delay and travel medical coverage.
To learn more, see the iTravelInsurance Travel LX product page.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Fortunately didn't need the coverage, but it covered all the areas I was concerned about.
Patrick K. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
The price of the insurance was reasonable for the peace of mind it provided while traveling. Good coverage for various possibilities.
We did not need to file a claim, therefore cannot comment on the actual usage.
We did not need to file a claim, therefore cannot comment on the actual usage.
Jillian J. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Plan was for "Cancel for any Reason". It took too long to receive refund.
Bruce G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Our travel insurance plan gave us peace of mind and allowed us to enjoy a trip of a life time.
Paul J. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
I can not review the insurance plan for anything other that it was easy to purchase and the stated coverage looked Iike it would cover my concerns. Fortunately there were no claims so the last interaction we had was buying the policy this survey
Andrew R. would not
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Had to cancel our trip due to medical reasons. We received a partial settlement in two weeks for the land portion of the trip. Not bad! We were issued airline credits directly from the airline. However, we had purchased seat upgrades which were not reimbursed by Delta. Trying to get the last $189.98 from this insurance company was like pulling teeth, at best. Picture the most frustrating, mind-boggling experience you could have with a company. Don't expect to ever speak to a claims rep. CLAIM REPS DON'T TAKE PHONE CALLS! The CSRs who answer the phone are pleasant enough, but will put you on hold forever and then tell you they can't transfer you to anyone who is actually handling your claim. Are you kidding? Not only don't they take phone calls, apparently they never read their email or look at a claim file. They do, however, send the most ridiculous emails saying they need more information from you, or a provider, to process your claim but they don't say what they require. Who do you require it from? What? If you send them an email, you will get an automated reply.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Amy E. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
International Medical Group
iTravelInsured Travel LX
I was glad not to have to use the insureance plan. As such, I actually have no way of assessing how good was the coverage and service. Therfeore, my assessment is pretty meaningless!
Paul W. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
Did not need to use the insurance as our trip went without a hitch.
Annabel C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Fortunately did not have to use it! It was expensive but worth it!
Karin S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Terrible customer service! It took over 4 months to get paid on a claim and literally 50+ hours of follow up calls with the company. Hold times were hours long and I received conflicting information. They seemed to do their best NOT to pay me for covered events in my contract - possibly hoping that I would give up. I had to escalate to the CEO in order to get any action. (I also requested help from Insure My Trip and that customer service was great). Be sure to read the contract before buying from this company. There are other companies on this site who might be a better fit. I can't recommend IMG and will never buy from them again.
Nancy G. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Thank you for letting us know about your claim experience. We are very sorry for the delays and multiple communications. Prior to the pandemic, claims were typically processed within 30 days provided that all necessary documentation was sent in. Due to the overwhelming volume of trip cancellations and other claims during the pandemic, the normal processing time for claims has been around 3-4 months over the past year or so with most providers. That time can also be longer if they are waiting for further documentation from you. Things have started to get back to a more manageable volume so we're hopeful claims will get back to a reasonable timeframe.