Travel Insurance Reviews International Medical Group iTravelInsured Travel SE
iTravelInsurance Travel SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance Travel SE product page.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Your problem is in handling changes to the the coverage. One should not have to keep on it many, many times to add additional coverage for a pre-trip tour add on (earlier start). 6 calls to agency supervision in 8 days and several calls they had to make to you.
Robert Evan B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Liked the first party coverage for medical.
Stephen K. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Phone contact was knowledgeable
and easy to work with.
and easy to work with.
Edward C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Unfortunately, we were not able to go on our trip to Portugal. I called to cancel the insurance in March, for our trip in September, and was told since I had not purchased the “cancel for any reason†insurance i was not entitled to any refund. I felt a refund should have been prorated. Oh well, I guess it’s my fault for not reading the restrictions more carefully. I don’t fault the insurance company.
Susan H. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Easy to sign up for coverage. Seemed like a bargain.
Andrew M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
I was unsatisfied with the slow speed of processing our claim (two months) and the settlement. The company denied the airfare cost of my family of four returning home early from our Irish vacation because two of our party came down with pneumonia. They did pay for the medical and lodging costs due to an air delay, but not the cost of the additional airfare to cut our trip short, which was the bulk of our claim. I travel a lot and purchase trip insurance regularly. The one thing I purchase insurance for is hassle free coverage and timeliness. IMG fell short in both regards. This is the first time i have used IMG and it will be the last.
Marcia W. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 16,2018
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Though I (fortunately) did not need to make a claim on the medical and travel insurance policy I purchased for my trip to Kenya, the peace of mind it provided and ease of purchasing was well worth my investment!
Austen F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I guess this plan would cover the biggies, medic evac, medical emergency or if trip is cancelled for one of the covered reasons. I was denied coverage when our taxi failed to pick us up and we missed our bus for one leg of a 3 day excursion. I had to immediately hire a private car to get us to the second leg of trip.( $206) Claims denied because delay was not over 6 hrs. (I could not wait that long to make other arrangements) and because the taxi was not delayed because of terror, weather, etc. Just check to be sure you understand the limitations of the policy. Nice folks to work with otherwise.
Robert M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group. We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Oct 12,2018
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We didn't need to file a claim, but it gave us peace of mind.
David M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Our flight on Wow Air was cancelled the night before our trip to Europe. And with their limited flights to our city, the next available flight was 8 days later, causing us to miss most of the planned trip. Therefore, we had to cancel our trip. We filed a claim for the nonrefundable hotels and tours. It took about two months to process, but they paid the full amount. I would recommend them as they bailed us out of thousands of dollars of loss.
Ben M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
"If the Insured is not completely satisfied with the insurance, he or she must notify the Company within 10 days of purchase and return the certificate. The Company will give the Insured a full refund of premium provided he or she has not already departed on the Covered Trip or filed a claim."
Apparently, you also considered canceling your trip and submitting a Trip Cancellation claim but were then advised that you did not have a covered reason as listed in your policy. The specific concern which caused you to cancel your trip would fall under the Cancel For Any Reason option. Sadly, your policy did not include this coverage.
We value your feedback so please feel free to call us at (800) 487-4722 if you have any further questions.