Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Silver
The process to submit a claim is entirely by mail (I imagine it's designed to make you not want to file). I had a claimable event happen on this trip, but my loss was only $75 and I am in the process of moving, so doing a claim by mail wasn't worth the hassle in the end.
Danielle L. would not
recommend this plan to a friend or relative.
John Hancock
Bronze
Didn't need to use the plan, but it's good to have just in case!
Harry V. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Due to bad weather, we missed an entire leg of our journey. We obtained a letter from the expedition company detailing the weather problems to submit with our claim along with all other flight and hotel documentation. The only piece of required documentation that surprised me was a copy of my passport showing country entry/exit dates. I feel I was lucky that I noticed that notification of an impending claim had to be provided to John Hancock within 21 days of the trip delay/cancellation. I don't know if I would have had problems if I missed that important piece of information. Once the documentation was submitted, it took about six weeks to receive payment. There were no challenges to my submitted expenses and the whole process went smoothly. I've never had to submit a trip insurance claim before, and I was nervous about the experience, but this was painless. I will definitely use John Hancock again. Thanks!
jill s. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I had no issues so did not need the insurance but it is always good to have it just in case.
Diana W. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Sent a question about a possible claim 10 days ago. Still waiting to hear from them. Not a big claim. Poor communication on their part
Randall B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
John Hancock claims department issued Evan's check on April 14, 2017, so he should shortly be receiving payment. Please keep in mind that John Hancock asks claimants to allow up to 30 days after they receive the paperwork for them to review and settle the claim.Apr 17,2017
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The trip included a
cruise
John Hancock
Gold
Glad we did not have to use the insurance; but happy that we had it 'just in case.'
Walter M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Have purchased travel insurance many times through InsureMyTrip, but this was the first time I needed to file a claim. We were unable to take a trip because I broke my arm, and when we contacted the insurer they promptly sent the needed forms via email. Once completed, we were able to scan and email the documents back, and they promptly confirmed receipt. Processing time was estimated at 3 weeks, but the check for the full amount arrived before then. Absolutely no complaints, and I will not hesitate to purchase a similar insurance plan from John Hancock in the future.
Katherine D. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
John Hancock
Gold
Although I did not have to file a claim, having the insurance gave me peace of mind because the plan was very good.
Massako Kadekaro K. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
Glad we had the insurance and equally glad we didn't have to use it.
David W. would
recommend this plan to a friend or relative.
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They will never get my business again.