Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
John Hancock
Silver
Less cost than cruise offering and greater coverage. Did not need to use insurance so cannot comment on coverage or ease of use
Keith W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I filed a claim under the cancellation clause due to COVID infection. I was directed to portal to file paperwork kept receiving emails to submit paperwork after each submission. No direct email to agent or support.
Chalres M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
Good policy for the price, we did not need to file a claim but having the policy provided us with a peace of mind.
Andrea H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
DO NOT TRUST THESE PEOPLE! I paid extra for the cancel for any reason. My trip has been cancelled due to the Coronavirus and a travel ban to the country I was trying to go to. I was told cancel for any reason would get me 75% of my money back. My booking site is shut down due to the virus and I filed a claim on March 31st (over 3 months ago) Called them multiple times. Emailed with them multiple times. They still haven't refunded me. I could only imagine what they would do if there was a true emergency. Save your money and look for other companies that stand by their word and care about their clients. DO NOT TRUST THEM.
Amber H. would not
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
John Hancock
Bronze
I did not have to use it but it was there if needed. I do no take any trips without travel insurance now.
Glenn H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Had a claim and they eventually paid but the process took 4 months and lots of phone calls. Not sure it was worth it considering the time on my part to get paid.
Curtis W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to hear that your claim took longer than expected, but are very happy to hear that your claim was paid. Please feel free to reach out to us at InsureMyTrip.com for assistance with your claim. If you feel you have been wrongly denied, or, if your claim is taking too long, we have customer Claims Advocates who can step in on your behalf and assist you with your claim.
Please feel free to contact us if you have any further questions or concerns. We can be reached 7 days a week at 1-800-487-4722.Feb 02,2018
John Hancock
Silver
We travel quite a bit and have used your insurance many times. I would like to see better rates for return customers who never make a claim/have to use the insurance. There should be some sort of reward program. Thank you.
George R. would
recommend this plan to a friend or relative.
-
Mike
Thank you for submitting your feedback. Unfortunately, due to business regulations, we are not able to discount travel insurance policies. If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.Jul 24,2017
John Hancock
Bronze
Fortunately, we didn't have to use the insurance so this info is to the best of my knowledge. I did like the good customer care I received through Insuremytrip.
Chase L. would
recommend this plan to a friend or relative.
John Hancock
Bronze
It is difficult to write a review and to assess the plan, as we did not need to use it (Thank goodness!)
Judith L. would
recommend this plan to a friend or relative.
Show
reviews per page.
We are sorry to hear that you were not pleased with your claim experience, but have received word from the provider this claim has been resolved. Due to the pandemic most providers are uncharacteristically behind.