In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
The initial response of the company processing the claim for Nationwide was prompt; however, their response time moved into the unacceptable range over time. It felt as if they were "slow walking" our claim with requests for information that had previously been provided to them. There was even a conversation with a person where they said, "Oh, I guess we missed that."
In the end, it felt like they were delaying the processing of our claim because they could. We did finally receive our money which is why our rating wasn't lower.
David F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.