Travel Insurance Reviews Nationwide
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The trip included a
cruise
Nationwide Mutual Insurance
Essential
You never know about any insurance plan until you have to use it. We did. We had to cancel a cruise due to an unexpected medical event. I put the claim in and it was paid out in full. So, what's the problem? We knew *nothing* about the status of the claim until the check(s) arrived in the post! In this age of fast communications, something as simple as an email to let us know what was going on would have been sufficient.
Philip D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Prime
This review should be titled "You know how to write the insurance, you just don't know how to service it". During a recent cruise my wife required some non-emergency medical attention. when I returned from the trip three days ago I attempted to call this company to notify them of this claim. They tell you via a recorded message , that due to extremely high volume, you should either mail or email information to them or use their website. I emailed them 3 days ago and have not heard anything since. I attempted to use their website, filling in all required information in an attempt to obtain a claims form, but after doing that received a message that "this form is not available for download". Another call to their toll free number told me to press one in order to obtain a claims form, but that resulted in me being disconnected. So this company was extremely efficient at accepting my premium dollars, but when it comes to speaking to someone regarding actually submitting a claim, they are not to be found. I'll try to follow this up at a later date to update on any progress, but so far, count me as a very dissatisfied customer. Should someone contact me and pay this claim, I'll be glad to adjust my ratings.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Michael F. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
My wife got injured two weeks before our scheduled cruise. I submitted all the paperwork and documents as requested online. Never had to talk to a person. We received the refund checks 3 weeks after submittal and got everything we asked for since we had the documentation. Thanks to Nationwide Mutual Insurance Company for the very quick response and positive outcome. I have already purchased another plan from them for our next trip based on the response for the last one.
Donald D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Luxury Cruise
It was reassuring to know that you had my back if necessary !
Joan S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Fortunately I did not need to file a claim. I was at peace knowing that if anything happened while on my cruise, I would be covered by Nationwide. This travel policy was very reasonable.
Nancy C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Nationwide refunded me during covid 19 cancelations
Mitchell K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Thankfully, we didn’t have to file a claim, but the policy fit our needs. We would use them again.
Allan C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Fortunately, we didn't have any need for travel insurance for this trip. But given the uncertainties of travel, we will always get insurance beforehand, whether we end up needing it or not!
Richard P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
We had purchased a policy through InsureMyTrip with Nationwide. A week before our cruise we experienced a family emergency that would prevent us from going on the cruise. I contacted the cruise line and airlines. They all let us rebook for a later time. I then contacted Nationwide, they told us they would not refund but would transfer the policy. We said that was acceptable and sent them the information they had requested. Two week later I had heard nothing so I contacted again. We were told they had not received our info. So I resent. That was the last I have heard from Nationwide.
Its not worth being upset about so we have moved on. But I do find it to be very interesting that the only "issue" we had with canceling was with the company we had purchased a policy from to prevent any "issues". We plan to continue purchasing policies through InsureMyTrip, but with some other carrier.
Its not worth being upset about so we have moved on. But I do find it to be very interesting that the only "issue" we had with canceling was with the company we had purchased a policy from to prevent any "issues". We plan to continue purchasing policies through InsureMyTrip, but with some other carrier.
martin g. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Since we did not have to use it, it’s hard to say. We did compare a few companies though the this seemed to have the best coverage for the best rate.
Paula D. would
recommend this plan to a friend or relative.