In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
Claim was processed successfully but very slowly (3 months from filing to check). Cancellation resulted from traveling family member's unexpected surgery. Claim form (from claims processor in Florida subcontracted by Nationwide) asked for rights to access her complete medical records over an extended period. Instead, she provided a formal letter from her surgeon. Since the amount claimed was little more than $100 over the cost of the policy premium, she/I felt this demand to access huge amounts of confidential health information was way out of line. Buyer beware; in processing claims, claim processors may automatically ask for intrusive access to someone else's health records. If you (or they) are not willing to provide this, try pushing back but realize that you may ultimately be forced to either forego your claim or reveal medical information belonging to whichever party "caused" the claim. These days privacy has a real value and claims processors should adapt by asking only for what can be reasonably required to fairly process the claim in front of them. In this instance, Nationwide's claims processor acted reasonably; they did not press for anything more than the surgeon's letter and did not reject the claim automatically because I didn't sign anything granting them permission to go where they didn't need to go.
Adrian H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are very pleased to hear that you were able to work with your Nationwide claims representative to your satisfaction.
Please also keep in mind that the caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied.
i dudn’t need to file a claim but my review is based on the availability of the plan information, cost, and the customer service. I’ve used InsureMyTrip during several cruises and even though I have never needed to file a claim, I would recommend this plan to others.
Bessie P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Ended up cancelling trip due to medical emergency. Forms were promptly provided that provided clear instructions with several options for submission. Claim was paid within stated response time without unnecessary interaction.
Derrol H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We didn't have to use this, but knowing we had it added a layer of protection and ease of mind if we did. Too many people think they don't need trip insurance (credit card benefits don't always cover what you need), but it could make the difference in a great trip or one that turns into a disaster, both physically and financially. (I do not work in the insurance industry.)
Thomas C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This is the second time using Nationwide to insure our trips and thank goodness we did not have any claims. We previously filed a large claim on another trip and it was promptly handled.
GAIL M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Please also keep in mind that the caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied.