Travel Insurance Reviews Nationwide
In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
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The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
We had no problems on the trip and have no claims. It's hard to rate a plan that was not used, but I picked the plan as it seemed to provide the best range of coverage for a cruise.
Larch P. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
Did not have to use it, so I really don't know how good it was; however, from the comments, it seems good. In addition, in comparing some of the other policies, they all seem essentially the same. I'm satisfied that I did not have to use it, but it was there if I needed it.
Rodney C. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Customer service was easy to reach and quick to respond when I had a question or concern.
Donna N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
I purchased this insurance for a 28 day Transatlantic/Baltic cruise on Holland America cruise line. I purchased it about two weeks before the final cruise payment was due and paid the premium for the price of cruise. When I paid the final payment, the cruise line had dropped the final payment amount due. I contacted your representative about a reduction in the insurance coverage and was informed no adjustments are allowed only if the cruise cost went up would they make an adjustment. It seemed one sided. Then on the cruise, the first port of call was cancelled. The Captain felt the seas were too rough to safely dock the ship. In addition, on our return flight home to Ohio from Copenhagen Denmark we were experinced United's lack of customer respect when we landed in Chicago O'Hare. The flight from Copenhagen to Chicago was on-time and without problem. United continued to delay our connecting flight home and then we boarded the plane at 11:45 PM after almost three hours of delay. The pilot told us we had to get off the ground and waited on the tarmac until 1:20 AM the next day when the pilot announced he was out of time. We returned to terminal and had to wait at Customer Service to get rebooked on another flight at 7:42 AM. No food or hotel vouchers from United Airlines. When we got home we called to file a claim. It is just remarkable how much documentation the claim department required to process our missed port of call and airline delay. I don't understand why they need credit card statements showing you paid for your cruise if you have a final cruise document that shows zero balance and you have proof that you took the cruise by providing your final on-board statement. Nationwide did not pay the amount for miss port of call but a lower inconvenience benefit. Likewise, Nationwide did not pay the full amount for flight delay of more than 6 hours but only our actual out of pocket cost (coffee and scones) that we incurred at 5 AM when Starbucks opened. I would shop for other insurance providers next time as well as look at other companies than Insure my Trip for vacation protection coverage. It should not be burdensome to file a claim.
Stephen M. would not
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Nationwide Mutual Insurance
Essential
Did not use, so can't review some items....I was satisfied with the cost of the plan I bought, but unknown if the coverage would have been good or not as not used.
Richard A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Cannot really know or comment because I didn't file a claim to really experience the service.
Patricia M. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
I didn't have to use it but the cost was reasonable for all the options available. Thank you!
Diane R. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Academic Explorer All Inclusive International
The coverage was better than that offered by the organization my son traveled with at a slightly lower cost. Thankfully we didn't have to file a claim so our interaction after the policy was purchased was minimal. The only hiccup we had is that we somehow ended up paying for the policy twice; it was straightened out and our money for the second policy was refunded quickly.
Joseph F. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
I did not have a claim this year but I have had a medical claim in the past and although the claim required me to submit a large volume of documentation, it was paid in a reasonable time frame by Nationwide. This year, our return flight was delayed 2 hours and it was questionable if we would be able to clear customs and immigration and make our connecting flight. If we had missed the connection, we would have been delayed overnight and we would have been covered for some of the out of pocket expenses that for a room while we waited for a flight the next morning. Luckily, we did make our connection but knowing that we had a backup plan if needed was a relief.
Gerald G. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Easy to purchase! Good coverage!
Roshanda J. would
recommend this plan to a friend or relative.
"As with other insurance, we do require proof of loss. While it may seem that we request an excess of documentation, the requested information all establishes the proof of loss. If we can establish the loss without all of the documentation submitted, we oftentimes forego requesting additional information. However, in cases where we do not receive all of the necessary information with the initial claim package and cannot make a claim determination, we will request additional information from the members. In this instance, the members were very good about providing the information necessary to process the claim and we were able to get their payments sent within 2 days of receipt."
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