In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
This travel insurance plan boldly advertises "Travel Baggage Delay, 12+ hours, $100 max (per person)". However, after both of my checked bags were lost between connecting flights on the return trip, I called to make a claim so that I could purchase replacements for the necessary items in the missing bags. They then pointed out that baggage delay applies to the INBOUND flight only, and that this policy would do nothing (unless the baggage was completely unrecoverable after 8+ days).
This very significant detail was not shown on coverage information that was emailed to me, or on the mobile app, and is only tucked away inside parenthesis in the middle of page 9 of the 36-page fine print. This feels very deceptive, as they are only insuring baggage-delay for HALF of my trip in the fine print, while implying full coverage on the sales and summary pages, and everywhere else. This coverage restriction should be more prominently displayed. Buyer beware.
Aaron L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.
It is industry standard to cover baggage delay on the outward journey only to reimburse you for the expense of necessary personal effects while you are traveling.
Please call us at 800-487-4722 if you have any questions or concerns.
I Have been purchasing plans for years and never had to use any. this time my daughter fainted and had to be rushed to the on resort medical facility. thank god everything turned out ok but i had a $200 medical bill. Filed a claim, filled out papers and emailed to nationwide. Received check for full amount within 5 days. Easy and no hassles. I will continue to use nationwide and highly recommend it
remo b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The travel insurance plan gave me piece of mind for our travel, but like most reviewers we ran into no issues on our trip and so can't comment on the claims side of things. The solid reputation of Nationwide was a factor in selecting it over some lower priced companies.
John M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This plan was exactly what we were looking for to cover our European vacation. We thankfully did not need to file a claim but it gave us peace of mind to be covered.
Eric F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It is industry standard to cover baggage delay on the outward journey only to reimburse you for the expense of necessary personal effects while you are traveling.
Please call us at 800-487-4722 if you have any questions or concerns.