Travel Insurance Reviews Nationwide
In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
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The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
We thankfully did not need any of the features of the insurance plan, but the security of knowing if we had any issues with our flights, cruise or health, we had a resource to call on! Thanks for providing peace of mind.
Charles A. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
I had a frustrating situation with this plan. I had purchased a plan to cover my airfare and hotel for a vacation. The hotel stay I had purchased was in the form of a certificate I had bought in a charity auction. I was going to the Bahamas with my best friends, but I wound up getting ill and being unable to make the trip. The airlines refunded me my money no problem, as it was due to illness. No need to file a claim for airfare. And to not have to bother the travel insurance company with a large claim for the hotel stay certificate, I gave it to my friends to use and they paid me back for it. The only caveat was that they needed the hard copy of the certificate to be able to check in, which means I needed to FedEx it overnight to the Bahamas at a cost of $52. So I did not need to file a claim for the airfare or hotel portion of my trip.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
James V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Nov 03,2016
Nationwide Mutual Insurance
Prime
Great coverage, reasonably priced. I plan to use Nationwide travel insurance for future trips.
Jose R. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
This was the second time we have purchased a plan. In both cases it was much less expensive to get our own coverage than using the travel company. In the 1st case it was about $650. We will use Insure my Trip again!
Sandee D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Since I did not use the plan I cannot fairly evaluate it.
Hazel G. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
This policy satisfied the requirements of the tour company I was going to use. Fortunately, I did not have to make a claim, but I felt good that I would be covered if something did happen. And the price seemed comparable to similar policies. Customer service was very responsive to my questions.
Rosemary B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I have used this plan in the past and actually had to make a claim. I found it very comprehensive in nature and very easy to deal with when making a claim. Very helpful!
Deborah L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Having this plan is a great assurance against the many pitfalls that can undermine a vacation.
Mark T. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
We've been buying trip insurance for over 10 years as we go to the beach during hurricane season. This is the first time we've had to file a claim. The claim process was fairly painless - we filled out one form and submitted the required proof of payment, and received our check within 20 days.
When you are putting thousands of dollars of deposits on a vacation rental house months in advance, trip insurance is a must-have.
When you are putting thousands of dollars of deposits on a vacation rental house months in advance, trip insurance is a must-have.
Ann D. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
Not much to review since we didn't make a claim.
Nancy G. would not
recommend this plan to a friend or relative.