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Nationwide Mutual Insurance
Prime
Overall, I was very impressed and please with my experience with TruTravel. I would happily purchase travel insurance through them again in the future.
My family and I had our vacation delayed a full day, due to our transatlantic flight being cancelled. When we returned home, I submitted a claim for prepaid expenses lost (one day of our vacation rental and pre-purchased train tickets) and expenses incurred due to the delay (food costs and replacement train tickets). The cost of our hotel stay was covered by the airline. I had questions several times throughout the claims process, and every time I called TruTravel, the representative I spoke to was kind, helpful, and seemed genuinely interested in assisting me.
Part of our claim - the pre-purchased train tickets - was originally denied because the train company said the tickets could've been changed up until the day before we were to use them. However, because our flight was cancelled after midnight European time, we were not actually able to change them. I could not get proof of exactly what time the flight was cancelled from the airline, so I submitted a re-review to TruTravel explaining the situation (without any additional evidence). They agreed and reimbursed us for the tickets. I was very impressed that TruTravel could look beyond the hard evidence and understand on a logical level why the reasoning behind their initial denial was inaccurate.
My only issue with TruTravel is that I wish they would've communicated better about when they made their decision on the claim and what it was. I found out because I reached out to them - otherwise, I think I would've had to wait for the claim check in the mail. I did ask, in the re-review, that they contact me via e-mail with their decision, and that's exactly what they did, so I do appreciate them honoring that request.
My family and I had our vacation delayed a full day, due to our transatlantic flight being cancelled. When we returned home, I submitted a claim for prepaid expenses lost (one day of our vacation rental and pre-purchased train tickets) and expenses incurred due to the delay (food costs and replacement train tickets). The cost of our hotel stay was covered by the airline. I had questions several times throughout the claims process, and every time I called TruTravel, the representative I spoke to was kind, helpful, and seemed genuinely interested in assisting me.
Part of our claim - the pre-purchased train tickets - was originally denied because the train company said the tickets could've been changed up until the day before we were to use them. However, because our flight was cancelled after midnight European time, we were not actually able to change them. I could not get proof of exactly what time the flight was cancelled from the airline, so I submitted a re-review to TruTravel explaining the situation (without any additional evidence). They agreed and reimbursed us for the tickets. I was very impressed that TruTravel could look beyond the hard evidence and understand on a logical level why the reasoning behind their initial denial was inaccurate.
My only issue with TruTravel is that I wish they would've communicated better about when they made their decision on the claim and what it was. I found out because I reached out to them - otherwise, I think I would've had to wait for the claim check in the mail. I did ask, in the re-review, that they contact me via e-mail with their decision, and that's exactly what they did, so I do appreciate them honoring that request.
Lori M. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Very Expensive but do not travel without it
JANET C. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
we did not need to file a claim, so it is hard to evaluate the actual coverage
Diane C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
Although I had no problems I was nice to have the peace of mind.
Daniel A. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
This is the 2nd time I have used insuremytrip. Fortunately I have not needed to file a claim. Just to know I could have if I needed to was reassuring. THANKS!
Patricia D. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
Though we did not have occasion to use the insurance, it did bring us peace of mind to know that our trip was insured.
Dale B. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
While we did not have to use any part of the insurance, it gave us a great piece of mind to have it.
Andrew S. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Felt much more comfortable knowing I had coverage in place. It was easy to purchase and priced affordably. Luckily we didn't need to place a claim. Would use again.
Jeffrey E. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
Great experience - both with the InsureMyTrip ease of comparing options and purchase, and then with my TruTravel insurance and claims. We did need to make a claim on Trip Delay. At the time of the event the customer service line I called provided excellent information, and promptly forwarded additional follow up information and claims forms that I needed. Following my trip, the claims process and payment went smoothly. Very satisfied with the overall experience.
Andrew S. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
Did not have to utilize this insurance, all went well for our trip. So can't provide an accurate satisfaction rating with the insurance proper.
Eric C. would
recommend this plan to a friend or relative.