In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
Customer service told me I needed a medical letter stating certain items. When I went to file the claim, there was a specific medical form that needed to be filled out. So the person had to go back to the doctor for that. The expected time to even have the claim looked at was 30 days. I called after two weeks to make sure all was rolling along. She said that she couldn't escalate it until 30 days had passed. Then 5 days later the check for the entire amount of the trip that was cancelled showed up! So a view glitches but getting full recovery of trip payment was the goal. Accomplished!
Carla C. would
recommend this plan to a friend or relative.
The reason for the one m 4 not 5 star is that the cancel for any reason was voided if insurance not purchased within 14 days of booking trip which you don't really know til after the fact. I think that is an incredibly short window for a trip booked almost a year out. Especially when you did not book flights yet so I had to guestimate that expense. It was THE main reason I went with NW only to lose that coverage by just a day. If I use again I will just be sure to get insurance right away. Other than that it is a very comprehensive plan, especially with the any reason cancel and had some good extras related to bringing my pet and damage to rental. It covered all the bases well.
Jannyce B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Insure my trip has worked to provide me with travel coverage for the past 15 years. I have always been happy with the results. I have been insured by Nationwide several times and have previously filed two travel claims. Those claims were very promptly and satisfactorily settled. I trust them with my travel coverage.
Edward F. would
recommend this plan to a friend or relative.
Be sure you understand the difference between Trip DELAY and Trip INTERRUPTION from the Insurer's point of view. It's a difference of a maximum benefit of your trip cost (Interruption) and a maximum of $150 daily (Delay). I still don't understand it.
I was Quarantined in Switzerland during my 2-week trip after testing positive for COVID and was unable to return home as scheduled. I would consider this an Interruption of my trip. Nationwide called it a Delay. As such, I was reimbursed only $450 of my $850 costs for the 2-day interruption. Thankfully it wasn't any longer as the cheapest lodging I could find was $260 nightly.
In addition, after spending 4 hours gathering the plethora of documents and receipts required and mailing it (trying to file multiple documents online was impossible), my claim was delayed for 3 months due to a backlog. I had to call multiple times to get the status of my claim. When my reimbursement finally did arrive, it was short $150 (they misread my claim and only paid for 2 days instead of 3), necessitating another call from me and a wait for final payment.
I think they're reasonably priced if all you're looking for is a trip cancellation in case you get hit by a bus before your trip and can't go, but otherwise I'd look elsewhere.
Kimberly Z. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.