In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
I filed a straightforward claim for a relatively small amount of money, "cancel for any reason", and the proper paperwork was submitted at that time. I was informed today that the claim will not be reviewed for 60 BUSINESS DAYS, due to limited staffing, etc. This is unacceptable, and apparently I do not have any other means of expediting the process. Waiting 12 weeks for the claim process to BEGIN is not reasonable, and will prevent me from buying from Nationwide again, or recommending the company to anyone else.
Contact me ONLY if you can help move this claim along faster.
william a. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I apologize for the delay with your claim. Prior to the pandemic, travel insurance claims were typically processed within 30 days provided that all necessary documentation was sent in. Unfortunately, due to the pandemic, the volume of requests has become quite overwhelming over the last year and the normal processing time for claims with most Providers in the travel insurance industry is around 3-4 months.
We just returned home as one of the last days of mandatory Covid testing to return home to the US. This insurance gave us peace of mind that although a 10 day stay in place order would be inconvenient it wouldn’t leave us with the big unexpected expense. Luckily we didn’t have to use it.
Kathleen T. would
recommend this plan to a friend or relative.
I had already recommended the plan to my sister for her trip abroad and to my friends who were traveling to Bermuda. I appreciated the customer service in steering me through the myriad of options and with good customer service I would have spent more than necessary for my needs.
Edward K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback.
I apologize for the delay with your claim. Prior to the pandemic, travel insurance claims were typically processed within 30 days provided that all necessary documentation was sent in. Unfortunately, due to the pandemic, the volume of requests has become quite overwhelming over the last year and the normal processing time for claims with most Providers in the travel insurance industry is around 3-4 months.