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Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers who have visited Puerto Rico rated Travelex
4.64 out of 5
35
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Select
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to reach out to us on InsureMyTrip.

    We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.

    Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected]

    We appreciate your patience and understanding."
    May 13,2020
The trip included a
cruise
tour
Travelex Travel Select
Didn’t have to use the insurance, but really liked the peace of mind, knowing I was covered in case something happened
Gregory D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Fortunatey we never needed to use any portion of our policies. For this reason I cannot accurately rate any of the other questions although I do feel the prices could be a little lower considering the majority never use their policy.
Bette R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
I filed a claim for a non-refundable hotel reservation that I was unable to use due to the cancellation of my cruise by the cruise line. It was processed quickly and I received the refund within just a couple of weeks.
Linda N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Insured every trip we have taken out of country, and a couple in the U.S. travels. Never had to use it, but great peace of mind. Guess I'll have a better review if we ever need to use it. But stuff happens, fortunately not to use. I'll keep using various plans through Insure My Trip company.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
I opted to get this plan because my traveling companion's mother is older and we just can't predict the future. If something had happened, I had the peace of mind to know (or think I know) that our trip was insured and we wouldn't lose the money paid for the trip. Since I didn't actually have to use the insurance, I can't say whether the coverage was good ...it appears to be and my parents have had to use it in the past and they were happy with the coverage. So, that's good enough for me ...if you knew my mom and their travel companions :) !
Stephanie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments since it also allows us the opportunity to advise your fellow travelers that they should review the definition of Traveling Companion before purchasing a policy. Your Travelex Travel Basic plan provides this definition:

    “ 'Family Member' means the Insured’s, or Traveling Companion’s
    • spouse, civil union partner or Domestic Partner,
    • Child,
    • siblings,
    • parents,
    • grandparent, step-grandparent, grandchild, or step-grandchild,
    • step-child, step-sibling, or step-parent,
    • step-aunt or step-uncle,
    • parent-in-law,
    • daughter-in-law or son-in-law,
    • brother-in-law or sister-in-law,
    • aunt or uncle,
    • niece or nephew,
    • legal guardian,
    • Caregiver,
    • foster Child, ward or legal ward;
    • spouse, civil union partner, or Domestic Partner of any of the above.
    • Family Member also includes these relations to the Insured’s or Traveling Companion’s, spouse, civil union partner or Domestic Partner."

    Please note that not all Comprehensive plans provide a definition that includes the family member of your traveling companion, so if you ever need assistance in the future, our team of licensed representatives are always happy to help. You can call us at 800-487-4722 with any questions regarding the policies, to obtain a quote, or even to purchase a policy over the phone.
    Feb 05,2019
The trip included a
cruise
Travelex Travel Basic
Did not need to file a claim, so don't know how good the plan is.
harry s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
I never leave home without coverage!
Sandra H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
First off, I definitely recommend travel insurance overall it takes so much stress out of the 'what ifs' that come up while traveling. My only issue with my plan was that as secondary insurance I had to cover the healthcare costs out of pocket and wait to be reimbursed, because of this I couldn't afford to have some of the blood tests done that the doctor recommended. This might have been different if I had gone to an ER instead of the urgent care clinic that I went to. They were prompt with handling my claim and I had no issues with the claim. I would recommend this plan to friends and family I would just make sure that they were traveling with extra funds available in case something like this were to come up because it was very stressful and put a definite strain on my vacation to come up with the money for my office visit, blood tests and lab work out of pocket.
Sarah P. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
Since I had no problems on this trip, I really don't know whether the insurance was that great; however, I believe that it probably was. I was the most concerned about air ambulance costs and I feel that the policy I chose did cover that effectively.
Charles E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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