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Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

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Customers who have visited Kenya rated Travelex
4.35 out of 5
15
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
It covered my needs at a reasonable cost.
Nancy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Max
Had minor issue with delayed baggage claim, due to how British Airways handled matters upon my arrival in Nairobi. I believe the issue was more with B/A than this insurance carrier, but it was inconvenient and I wasn't fully covered for my loss.
Yvonne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
I was reasonably happy with this plan, and would recommend it to other travelers. Before my trip, the government issued an advisory against traveling to Kenya. I called Travelex, and discovered that they would not cover us if we decided to cancel, since the terrorist attack prompting the advisory did not occur in a city on our itinerary. That is in the policy, so fair enough, I suppose. We ended up taking the trip, and had no problems in Kenya. However, we missed a connection in London due to inclement weather. We had to pay for food, transportation, and 2 nights at an airport hotel. Plus, we had no baggage, so we had to buy clothes. I called Travelex on our return home to initiate the claim. The representative sent me a form and instructions, and I submitted hotel, food , transportation and clothing receipts. Travelex paid for all but the clothing, and only then let us know that we had to make a separate claim for a baggage delay. I filled out the new form, resubmitted all the clothing receipts, and sure enough, we were reimbursed for the money spent. Everything worked out well in the end, so my only gripe was that the process was slow and had to be repeated, because the representative didn't explain that I would need to make two separate claims.
Jennifer P. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
Hard to improve on perfection. However, have to cut and paste to get to survey. Direct click and open would be easier.
Stanley S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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