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Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rated Travelex
4.57 out of 5
4,197
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Select
I thought the site was thorough in showing me several insurance options for my vacation and needs and first payer vs second explaining and showing me the policies to read prior to me purchasing Travelex which covered all my needs at a reasonable price. I will be using them for future travels.
Suzanne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Fortunately, I did not have to use the insurance, but I like to know it will be available if needed. One never knows.
Misty S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
Better coverage and price than offered by tour company.
Patricia L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Select
Happily, I had no need to file a claim, so I can't review the company's responsiveness or procedures for handling claims. But this policy offered the coverage I wanted at the best price.
Carol B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Will be back to insure our next trip.
Curtis S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Flight Insure Plus
Easy to purchase, provided piece of mind. Thankfully we did not have to file a claim.
Claudia R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Website was easy to use. Had a few questions so called Customer Service, all my questions were answered & the Rep was very friendly & knowledgeable. Thought price was reasonable. Did not need to file any claims. Would definitely use again.
Laurie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Select
The only thing this trip didn’t cover was the airlines ticket because I had purchased it with points.
Pamela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Select
Fortunately, we did not need to use but it was reassuring to know we had coverage: especially after seeing 3 emergency evacuations on our cruise.
Jennifer H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Because I took out this plan close to the departure date the majority of the claim was not paid out. My trip was cancelled because the airline went into administration the day before I was due to fly. The policy 'small print' meant my flight was never covered on this policy yet the coverage was accepted by Travelex when it was applied for. The system for signing on clients at Travelex needs to be improved and a policy should be declined if full coverage is clearly not stated at sign-up. Whilst I understand that all policies have restrictions and limitations, in this particular case I was left feeling that the old clichés about insurance companies certainly apply to this company : 'if there is somewhere in a policy that allows the insurance company to wriggle out of paying 100% of a claim then they will use that loophole'. Shame on Travelex. I chose this company because of their good reviews and I took out this policy in the belief that trip cancellation would be covered 100% - I was wrong. Will never use this insurance company again as it let me down just when I needed them.
ALAN B. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback, we have sent it along to Travelex and they have replied with the following:

    "Thank you for taking the time to post on InsureMyTrip.

    We appreciate you bringing your claim experience to our attention, as we strive to provide exemplary customer service to all of our travelers.

    We have contacted the Claim Administrator, on your behalf, and after a thorough review of your claim documents, we are happy to advise that an additional payment has been processed. The Claim Administrator has left you a voice mail regarding your claim.

    If you have any questions, please contact the Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST."
    Oct 18,2019
    • BarryM
      Photo
      Thank you

      I can confirm that the claim adjuster did contact me and that an additional payment has been made.

      This matter is now closed to my satisfaction and I would now reconsider using Travelex for my future travel insurance needs.
      Oct 18,2019
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