Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Select
Didn't have to use it so that was good.
Linda E. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Purchase of plan was easy enough and seemed to cover what I needed for the cost. Didn’t need to file a claim.
Brian S. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Very reasonable. I could pick pieces of a plan that my visa card didn't cover.
Glad I didn't have to use it, however, it was peace of mind.
Glad I didn't have to use it, however, it was peace of mind.
Patricia B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Expensive but comforting
Ronald A. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Select
Very impressive responsiveness.
Stephen M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Although we did not make a claim this trip having good travel insurance is real peace of mind.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.
M M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Though we didn't need to use the plan on this trip, I had a peace of mind having the medical coverage while on a ship. At our age "over 65", medical issues were our greatest risk. The price was very reasonable. I will buy it again if we cruise again.
Richard D. would
recommend this plan to a friend or relative.
Travelex
Travel Select
My trip included a stop in Barcelona and a flight back to the US from Barcelona. Riots broken two days before my flight there, I contacted Travelex and was told that any diversion from Barcelona are at my cost and the policy doesn’t cover Civil Unrest. I had to guarantee my safe return to the US on 10/19 due to work commitments. I found out that all of Catalonia organized a general strike and a march on Barcelona for that day and the day before. I had no choice and had to purchase a ticket going back home from Paris. that ticket cost an additional $515, a cost that I expected is covered by the policy. There is no way, ill ever forget that. How often civil unrest happen, that it wouldn’t be covered. What’s the point of paying for a policy that is useless. Rest assured that I will not shut up about it to my friends. Employer, family.
ARIEL Y. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
We appreciate your feedback. Here is the reply from Travelex:
"Thank you for taking the time to post about your experience on Insure My Trip.
The Travel Select policy purchased is a Named Peril Policy, meaning any reason for Cancellation or Interruption is listed in the policy details, and if it is not listed, then there is no coverage. The policy details which were sent to you, via email, on October 4, 2019, at 9:38 am, when the policy was purchase, also lists all the exclusions.
The exclusions listed on the Travel Select plan are standard in the Travel Insurance Industry and do reference very specific scenarios.
We empathize with your unfortunate situation, and we are happy that you arrived home safely. However, it is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased.
Kind Regards,
Amber"Oct 25,2019
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"