Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
cruise
tour
Travelex
Travel Basic
We lost our home in the California wildfires and the many loops they put us through to try and create paperwork we did not still have as it was burnt in the fire was so very distressing to us. There was little to none empathy from the company. They made us feel that we were not being truthful with them. Will never use Travelex again and will be passing the poor service that we received to all our friends and family.
Lynda A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Had to get medical treatment on the ship for coughing,congestion, etc. - filed a claim and was processed within 3 weeks. They pay as primary so no hassle with having to file with our insurance first, etc. Will definitely use Travelex again - highly recommend!
Sonja E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
Great plan! Would definitely use this plan again in the near future.
Sonya S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We didn't need the coverage, but were glad to know that it was there. We've had trips that we did need the insurance, and were glad to have it, so we always get it when we book a trip.
Mark H. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
We didn't need any of the coverage, but it's nice to know that it's there if you need it. We've had trips for which we did need it, and were glad to have it. It is just one of the 5 P-s: Prior Planning Prevents P**** Performance.
Mark H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Didn't need it, thank goodness, but happy to have it. I like Travelex best as it is primary. However, the premium is usually enough higher than secondary policies that I go with them and keep my fingers crossed. When I have had a claim with a secondary policy, it has been handled well, only have to deal with the inconvenience of chasing other policy payments first.
Owen W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Travelex
Travel Basic
Would have rated a 5, but was not sure if the plan covered cancellation due to hurricanes(Irma) or other related weather problems. Will have to review the coverages more carefully in the future. Possibly a cancel for any reason if cost is reasonable for the trip.
Vincent P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
The Travelex Travel Basic policy does not provide Hurricane specific coverage, but does allow cancellation due to the following covered reasons:
"3. Common Carrier delays resulting from inclement
weather, or mechanical breakdown or organized
labor strikes that affect public transportation;"
"8. your Home made uninhabitable by fire, flood,
volcano, earthquake, hurricane or other natural
disaster;"
Please feel free to contact us at 1-800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week.
Nov 03,2017
Travelex
Travel Basic
Bare bones policy for the price. Make sure you read the fine print. In our case, the St. John USVI villa we were supposed to stay in was damaged by a hurricane and uninhabitable due to lack of power on the island. The "uninhabitable home" coverage in the Travel Basic plan only applies if your own home is damaged, but not the destination home. This makes no sense and makes me question buying travel insurance in the future. Buyer beware.
William B. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Carol
Thank you for recommending that your fellow travelers read the policy terms and conditions prior to purchasing a plan. That is so very important when selecting the "best" plan.
In order to be eligible for reimbursement under any travel insurance policy, your reason for cancellation must be listed as a "covered reason" under Trip Cancellation. Covered Reasons are readily available for your review just by clicking on the dollar amount of Trip Cancellation within your quote and going to the Trip Cancellation section.
It is also important to remember that the list of covered reasons do vary from plan to plan and even from state to state. Usually the most basic plans have the fewest covered reasons to cancel such as the Travelex Travel Basic. However, if you had purchased the Travelex Travel Select plan, then you would have had coverage under Trip Cancellation for the following reasons that were not covered under the Basic plan:
"9. your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
10.mandatory evacuation ordered by local authorities at your destination due to hurricane or other natural disaster."
Please consider reviewing a plan for your next trip. Customer Care is available at (800) 487-4722 weekdays from 7:00 AM to midnight ET and from 9:00 AM to 9:00 PM ET to assist you with a quote.Nov 07,2017
The trip included a
tour
Travelex
Travel Basic
Thankfully i didn’t have to use my policy.
Just knowing I would have help if anything had occurred was a burden lifted off my shoulders. It was important to me that someone could speak the language and intercede on our behalf.
I downloaded the app on my phone so had my information with me all the time. I definitely will purchase this “peace of mind†policy in the future.
Thank you Insuremytrip.
Just knowing I would have help if anything had occurred was a burden lifted off my shoulders. It was important to me that someone could speak the language and intercede on our behalf.
I downloaded the app on my phone so had my information with me all the time. I definitely will purchase this “peace of mind†policy in the future.
Thank you Insuremytrip.
Norman B. would
recommend this plan to a friend or relative.
"We want to thank you for taking the time to voice your concerns and we are sorry to hear about your home being burned in the California wildfires.
Please keep in mind that insurance is highly regulated. In order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions, as listed in the plan purchased. Once all documentation was received, the Claim Representative promptly assessed the claim and payment was released on November 20, 2017 (within 6 days). We have confirmed that both checks were cashed in December 2017.
If this information is not accurate, and you did not receive and cash the checks please contact the Claim Administrator at 1-866-968-2061, Monday-Friday, 7:30am-7pm CST."