The WorldTrips Atlas International is a single-trip Travel Medical plan available to U.S. and non-U.S. citizens who are traveling outside of their home country (but not within the U.S.). This plan offers up to $2,000,000 medical coverage.
To learn more, see the WorldTrips Atlas International product page.
Upon receiving your comments, we did assign an "Anytime Advocate" who was able to assist you with the claim. Unfortunately, the 244 USD medical bill was under the 250 USD deductible, so you did not receive any reimbursement.
As you indicated, "I understand we won't get any money back. Only wish they can handle it better. It's the worse experience we've ever had with any insurance company."
Once again, we apologize. In the future, you may wish to call us for assistance in quoting and selecting a policy. InsureMyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.