Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
John Hancock
Silver
Did not need to file any claims. The price was very reasonable for the amount of coverage it included
Kimberly K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Terrible. Cruise was canceled and a month after filing the claim, just getting a run around. I've repeatedly sent them 19 pages of documentation and they keep saying I'm missing something. I tell them its right there and give them the page number and then they just ask for something else thats in the same package of documents. You call and they won't give you people's full names and refuse to give an extension number so you can contact them. I'm getting no where and honestly considering hiring an attorney to deal with this.
Steven W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Covered what I wanted.
Peter J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Never had a claim so don't know how good the policy is . Looked good on paper.
Scott Z. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Previous companies had included luggage tracking ID cards in case of missing luggage which made me feel more secure. John Hancock did not. Because I did not file a claim I don’t know how well they provide service to customers. I basically had no contact with them. Next trip I will go back to my previously used company.
Andrea A. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I looked at several plans and this seemed like the best, as well as many good reviews from people who actually filed a claim. Fortunately I did not need to file a claim,
Laurel P. would
recommend this plan to a friend or relative.
John Hancock
Silver
I did not have occasion to use the insurance, but it gave me peace of mind knowing that it covered everything that might be needed for my trip.
Donna S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I felt more secure in my first international trip having this coverage. Fortunately, I did not need it but was glad to have it. Just in case!
Susan S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
John Hancock
Silver
Poor communication and challenging requirements when filing a claim.
Mark M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
Your company is a rip off! My trip was canceled and you refused to give me a refund saying that I had not met requirements for losing my job you. You advised that since I had not lost my job within the 30 days before my trip that I was not entitled to a refund. Such a rip off. If I had lost my job within 39 days of the trip the trip would have been paid for completely! Your other requirement that a person be on the job for 3 years is also bogus. What difference does it make if I was on my job 3 years or 3 days? If I list my job I lost it! I have recommended people in all my travel groups avoid your company at all cost. I told my story so hopefully you are losing business. I will keep telling the people about you scam!
Pamela S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful