Berkshire Hathaway Travel Protection ExactCare

Our experience was incredibly frustrating—entirely unhelpful and slow with our claim. We traveled to Spain and Austria this summer for a Taylor Swift concert in Vienna, which was unfortunately canceled. Hoping to redirect our funds to a different concert, we tried canceling the trip in advance, expecting our travel policy to cover some costs. They told us there was nothing they could do, so we ultimately went on the trip but adjusted our itinerary slightly and ended up losing money. On our way home, our bags were delayed several days. We submitted the claim including for baggage delay in August but heard nothing until late October, when we finally received an email that said "see attached claim determination"—with no attachment. I replied, asking them to resend the attachment, but got no response. After two more weeks, I called and they finally sent the letter. Why did I even buy this policy?

The cost was really good and it covered everything I needed it for. Luckily, I didn’t need to use it but the process was quick and easy!

Submitted a claim, was supposed to take 10-15 business days to review, ended up taking over 25 or so, but it was approved the second time I called to check and and speed it up. It was for $250, but still.. Submitted everything and it was all taken care of, happy we paid for insurance.