Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We are very sorry to hear that you were not pleased with the policy service provided by April Travel Protection. InsureMyTrip was aware of your request to correct the first name of traveler #2 that we received on 9/15/2017 and which April confirmed on 9/20/2017.
We can assist you in the future on revisions to your policies if you call Customer Care at 800-487-4722 first. We will make and follow up on your request with the company on your behalf. Please also remember that we are available for questions Monday through Friday from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
The April Travel Protection Choice plan we used did provide the comprehensive coverage we sought. The only problem was with filing the claim. The insurance company provided little support in this effort and basically placed all the obligation for documentation upon us. And it took over three months for them to process and pay our claim. Other than that I am generally pleased with the plan.
Charles M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My wife purchased this plan when arranging for our trip to New Zealand. On the trip, the unthinkable happened: she became ill and died of pneumonia despite prompt, aggressive, excellent medical care. Procedures included air transfers by helicopter and airplane, and brief stays in 2 ICUs. April didn't always answer their phone promptly, and weren't much help while I was in New Zealand, but none was needed as we were well taken care of by the medical system and by Overseas Adventure Tours. On return, I initially thought they would pay the bills as they came in, but the policy clearly states that they reimburse for what I pay. After we straightened that out, I paid the bills, with a couple calls to NZ needed to prod the billing offices, and I submitted the receipts and credit card statements as requested. Review took longer than I thought it should, and communications from them were sometimes delayed and cryptic. But what counts is that in the end, they paid every penny of every bill without a hassle beyond getting the paperwork done. I give them full credit for being careful, thorough, and doing what they said they would do.
Paula H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
insuremytrip is such a great service allowing us to evaluate coverage against cost and see competing products. It lets you make an educated decision for the big ticket items like cancelled or delayed flights and illness that can impact the entire trip. We felt good about the decision we made and that there was a lot of data provided to help us make that decision.
Janiene P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It was good to know that, if we needed to use our plan, it was there. Overseas trips can be stressful enough when all goes well. If an unfortunate event occurs, it can be disastrous. We will keep this in mind for future trips.
Thomas B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
We were very fortunate that we didn't have to use any of the policy that we purchased for our U.S to New Zealand trip. I wouldn't have traveled that far and for the length of time we were gone without the policy.
Terry C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
C&F Travel Insured InternationalWorldwide Trip Protector Plus
Insuremytrip.com are the 'go to' folks every time we purchase a vacation or trip. We know that a tailor-made policy will be offered to cover our needs. Have been a customer for many years and the support from the Team is awesome! We advise everyone ... do not travel without contacting insuremytrip.com! I had peace of mind on my latest international trip, had coverage which fortunately did not need to use. Thank you!
Ava S. would
recommend this plan to a friend or relative.
We can assist you in the future on revisions to your policies if you call Customer Care at 800-487-4722 first. We will make and follow up on your request with the company on your behalf. Please also remember that we are available for questions Monday through Friday from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.