Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This plan was a waste to purchase. We missed a port on our cruise due to a national strike in France and never even went to France. Nationwide insurance would not count missing a port as trip interruption even though it was beyond our control . The cruiseline made the call, not us. And it was the main reason why we booked this trip. I had to go back and forth with them for months, providing documentation and receipts just to have them reject our claim. It was very frustrating. I'm considering just not buying insurance next time because it's not honored.
Colleen M. would not
recommend this plan to a friend or relative.
I was happy with the price and coverage of the plan. We did not have to make a claim and I think its only when a claim is made is the only realistic time you can truly test how good the insurance is. However, when arranging the plan it was all straightforward and fast and so I was happy with the service I received.
Eamonn B. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I filed a claim for a trip that was interrupted due to Covid 19. I am sure they are gonna deny the claim because our situation was complicated and hard to provide some of documents they want (stranded to a place, couldn't get to see a real doctor, etc). However, denied or not, I just want a result to move on. They are ghosting me and it's frustrating.
Yulun C. would
recommend this plan to a friend or relative.
Our trip was cancelled. We have provided a great deal of documentation and information but IMG keeps asking for more and more and more - and they are difficult to deal with. Very slow and very, very poor responsiveness and service. Will NEVER buy through this company again. Will probably never receive any of my claims money.
Amended 11/27 - Still the worst I have ever experienced. PLEASE NOTE - the many 4 and 5 star reviews are from customers who NEVER HAD TO FILE A CLAIM. Why would you rate a company when all you did was pay the premium??? The reason for a company earning a 4 or 5 star rating should be for great trip insurance WHEN YOU DO NEED TO FILE A CLIAIM. IMG Medical is NOT that company.
Charles A. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.