Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This was the first travel delay claim I have had to make, and the process was a bit frustrating online. It took two attempts, but my claim(s) were processed in what I felt was a fair amount of time, 30 days, and given the incredible melt down of the airlines during Christmas 2022, I felt this was acceptable.
I will recommend IMG to friends, and have used them again since my claim.
Teresa P. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We purchased this insurance in April to cover a trip we were making in December and wanted coverage in the event that weather or health issues forced us to cancel. As it turned out we had no problems and did not file any claims. We have purchased trip insurance through insure my trip.com several times and only had to file a claim once.
IRA G. would
recommend this plan to a friend or relative.
Suggestion for improving communications and exceeding customer expectation:
- Send email to your customer(s) re confirmed insurance policy, protocols including contract ID and contact phone number for reference it will go a long way in improving loyalty and trust.
Thanks for listening,
Nicholas J Ranieri
nicholas r. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Made a claim for change of port, which appears to no longer be the same benefit. Was paid easily and submitting documentation was reasonable. You do need all the details so keeping the records is important.
William H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Well as travel insurance goes it’s only good when needed. In the past I had to use my policy with Nationwide and the process was quick and efficient with payment. I will always use Nationwide insurance.
Neil D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Because of COVID, we had to insure our trip, something we didn't have to do in the past. The website was easy to navigate and it gave us several choices
Joseph F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
There are alot of confusing things in the policy. When I called back the gentleman was able to better help me understand. Thankfully I didn't have to file a claim.
Rocelyn C. would
recommend this plan to a friend or relative.