Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We had to visit a doctor while in Thailand for a minor stomach issue, and we followed CSA's directions very carefully. Upon returning to the US, we filed a claim for merely $100 and change--and they made us jump through the hoops about several dinky little things multiple times (e.g., the doctor had issued the itemized bills in both the local language and English, yet they asked for a translation, which, besides the fact it makes little sense in the first place, would have cost as much as the small amount claimed!). They asked for a couple of other documents, one after another. It would have been one thing to ask for all of those documents at one time, but CSA came after one item at a time, and it almost seemed as though they were buying time and hoping that we'd go away facing these roadblocks.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
Javier V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement:
"Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."
The policy I purchased, the CSA Travel Protection Custom Luxe plan, seemed at times to be more than I needed, so I needed to constantly remind myself of the reasons for which I needed the plan. For my circumstances with two close relatives in poor health that could have interrupted the vacation, it was worth the piece of mind.
Richard H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
A week before leaving on a 3 week trip to Japan I suffered an accident that required surgery and was obliged to cancel the trip. Everyone I spoke to prior to filing the claim was delightful and helpful. The forms were not difficult to fill out nor was the supporting documentation that is required unreasonable. The claim was promptly acknowledged and processed within the stated timeframe (about 30 days). Payment will be prompt and comprehensive. I am very highly satisfied and would recommend this plan. It is a good value for the cost and allows me to rebook the trip next year.
Barbara M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
at our age (82 and 76) traveling on our own in a foreign country, we were completely confident that our health care and emergency medical evacuation were covered without causing immediate financial hardship to us and our families.
clarence m. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."