Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
We had to cancel our trip due to terrorist activity in Istambul. Had insured our non-refundable airline tickets and hotels with CSA.
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Virginia B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I didn't need to use the plan, although I had a skin rash that tempted me. Compared to other plans, the I noted with your plan is that you didn't send a reminder a couple weeks in advance of the lapse of the two months I purchased, offering the chance to extend the coverage. I think it would be wise to do that as an increased marketing idea.
Frederick T. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We hope that the following response provides a clear explanation of why you did not receive a renewal notification prior to the policy termination date.
The InsureandGo Global Platinum plan is a Comprehensive travel insurance plan. Comprehensive plans cannot be extended or renewed by the insured person after the scheduled departure date. In most cases, comprehensive policies can be amended prior to the scheduled departure date.
Please call us at 800-487-4722 if you have any questions or concerns.
This insurance was to cover a trip to Turkey for my grandaughter's 16th birthday present. Due to the recent terrorist activity in Turkey I changed the trip to Peru. I incurred cancellation fees as well as other upcharges due to the last minute changes. I inquired as to at least getting the airline cancellation fees reimbursed and was told that due to the fact that I was travelling within the same time frame I was not entitled to any reimbursement.
theresa s. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
I bought the plan for the travel medical insurance, but it also came with trip insurance, which I thought I'd never use. Our flight was delayed and we missed our international connection flight and had to forfeit one night of payment at our international hotel and pay an increase in the air fare price for a flight the next day. I made a claim for about $1,000, and I was refunded $500, which they said was their maximum payment.
Michael B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I had a change in travel plans (flights changed) so I had to adjust the dates on the insurance. The InsureMyTrip customer representative was very helpful, walked me through the process and made the change with no hassle. I am very pleased with the policy and the service.
James G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."