Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Didn’t need but certainly glad We had it for traveling post pandemic. The plan provided peace of mind allowing us to travel in Europe following local protocols for safety.
maureen p. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Only about a week before our travel, I noticed the dates were incorrectly stated. I was pleased with the responsiveness and speed for which this was corrected.
Hatton K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did not need to file a claim under this plan, however, before I left on my scheduled trip, I did reach out, call the plan phone numbers that were provided to file a claim, so that I would know the process if needed. I was transferred multiple times, and when I did reach an agent to discuss claim filing he was extremely vague on what would and would not be covered under various scenarios, as well as how a claim is filed. I left on my trip with a clear understanding that the company would put significant effort into avoiding fulfilling a claim.
There is no service to assist if flights are missed or cancelled as some plans feature. It is up to you to arrange alternative flights and then file a claim for flight delay, trip interruption.
I wish I had purchased from another company with service to assist in arranging alternative flights, transfers if needed, and staff that clearly explain prior to travel what would and would not be covered, and the process for filing a claim.
I would appreciate a refund of the hefty premium I paid considering the customer service I received prior to travel.
Katherine E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Inexpensive plan. We had no claims, so I cannot comment on how well they process or honor claims. However, compared to other plans, we were able to get the level of coverage we wanted at a lower price, so that is what has driven my scores.
Mitchell G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
I found the company very difficult to deal with when i filed a claim for trip cancellation because of a medical condition of a family member. After i provided all the requested info and told that my claim would be processed and paid it was denied. On the third appeal after threatening to notify the state insurance dept they settled and I received a check. They were quick to cash the premium check and almost impossible to get a claim settled. I wouldn't buy from them again and I recommend that they be taken off this site.
richard s. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your review. Please see the following response from Arch RoamRight:
"Thank you for taking the time to leave a review.
In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation to make an accurate decision.
This claim became complex by the changing travel conditions of 2020, addressing changing travel dates you initiated and the cancellation of the trip, not to mention determining the applicability of your refunds and vouchers that were given by your travel providers in the adjudication of the claim.
If you have any other questions, please reach out to us.