Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My wife injured her foot walking in Paris. BHTP sent her a list of English speaking doctors, followed up with her the next day, made it super easy to file the claim, and sent her a full refund within a couple of weeks. This was the best customer experience we've ever had with an insurance company. We travel frequently and from now on we won't leave the house without buying a policy from BHTP. They are the best.
Mario S. would
recommend this plan to a friend or relative.
The only thing that I found cumbersome, and didn't particularly like, was that I could not go directly to Nationwide Mutual Insurance but had to go through Insure My Trip customer care for changes.
We had a trip date change, on a couple of occasions, and I would have preferred to go directly through Nationwide rather than have to contact Insure My Trip who then contacted Nationwide.
Victoria F. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We hope you enjoyed your vacation.
While you certainly could have reached out to Nationwide directly with the change requests, it is preferred that all policy change requests go through InsureMyTrip if you purchased with us. This allows us to properly facilitate and document your requests so we may closely monitor them.
If you have any further questions or concerns, our team of representatives are here 7 days a week, 365 days a year. Our team can be reached by phone at 800-487-4722 or by email at [email protected].
While we have purchased many plans through InsureMyTrip.com, this was the first time we purchased one with Trawick. We were pleased that we got a certificate that specified that it included Covid coverage. Before we left the US, I called to fully understand what coverage would be available if we tested positive and had to stay in France. The answers were reassuring that we had the coverage we would need if that were to happen. Fortunately we tested negative and did not need to use the insurance.
Paul L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Our customer's need is our number 1 priority at Trawick International. We are extremely pleased we were able to provide you with the information you needed.
We had to make a claim on our plan, and the process was fantastic. I would 100% buy insurance from Birkshire-Hathaway Travel Protection Again.
We were scheduled to spend Christmas and New Years of 2019/2020 in Europe. We'd bought our airline tickets on miles, so initially didn't plan to even purchase insurance. But, then just a couple weeks before departure, I thought, "Well, stuff happens at the holidays and a lot of our accommodations are non-refundable, so maybe I should get a plan."
2-days before departure, one of our family members had an unexpected medical emergency that prevented us from going on the trip, and required emergent surgery.
I contacted BHTP to let them know we were going to have to cancel, and make sure I "read all the fine print" about my responsibilities related to cancellation. The fine print was reasonable, essentially stating that I had to promptly notify all the trip providers that I was canceling, and obtain whatever refund I could.
I did this, by email whenever possible for the purposes of easy documentation, and submitted my initial claim with BHTP.
I then sort of let things slide for a while. Canceling the trip was emotionally stressful, compounded when COVID came a couple of months later and we had to delay the "replacement' trip indefinitely. Our BHTP rep let me know that I had 1-year from the date of the initial claim to finish submitting documentation, and so I took my time.
Finally, last month (November of 2020) I realized I'd been procrastinating for too long and had better act. I collected all the required documentation. Because our trip was booked independently, we had over 10 individual items that we were claiming reimbursement for. AirBnbs, VRBO's, food and city tours, an EasyJet flight and train tickets, and a short-term rental booked direct with a local company.
When I gathered everything together and put it in a PDF, there were over 90-pages of documentation (receipts, cancellation emails, documentation of the refunds we were able to obtain, credit card statements and more) in addition to our actual claim form.
I summarized the charges in an excel sheet, to make life easier for the claims adjuster, and then sent it off.
I fully expected some back and forth, requests for additional documentation or attempts to refuse our claim on some technicality that I'd missed in the fine print.
I got none of that. This morning, about 3-weeks after submitting our final claim form and documentation, I got a notification that the full amount of our claim (Just under $6k) was sent to my Paypal account.
I would 100% purchase trip insurance from BHTP again, in a second. My interactions with customer service reps were pleasant and helpful, their claim process was not burdensome, and ultimately, our claim was paid promptly and without issue.
Andrew H. would
recommend this plan to a friend or relative.
My claim was initiated 2 and 1/2 months ago. Other than a request for documents, I have heard nothing. You cannot get through to them on the phone, and all you get is a chat bot who provides no response except to direct you to a web page which merely confirms that the documents were submitted. They blame Covid for the poor customer service. Covid is not an excuse for bad customer service. My trip was cancelled by the airlines and I made a claim for nonrefundable costs as per the policy. I would be very hesitant to use them because, if I were stuck on a trip with an actual emergency, how would I get through for help?
Maria W. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The claim took a while, and you could not speak to anyone on the phone. All of my flights were cancelled by the airlines as there were mandatory quarantines in both the USA and our destination countries. I did receive refunds from the airlines but they refused to refund for the other prepaid expenses even though the airlines, and not me, cancelled the trip.
Julia W. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
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Value
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Claims
Note: This review is for an earlier version of the plan.
"Julia, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
Fortunately, we had no cause to find out how the plan works. As with my car and home insurance, I hope to never have to file a claim. Purchasing the insurance gave me peace of mind while we were on vacation. It was money I happily wasted!
Kerrilynne K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
While in Paris, our trip was interrupted due to thefts from pickpockets, but Generali reimbursed us for our losses after we provided them with the police report and copies of receipts/bills verifying the losses.
Henrietta Y. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.