Most regular health insurance plans provide only partial or no coverage while you are traveling in another country. We offer several types of Travel Medical plans providing a range of benefits, such as medical coverage for pre-existing conditions, multi-trip and renewable protection, emergency medical evacuation, and coverage for long-term travel.
To learn more, see our Travel Medical Plans article.
On the date that you purchased the policy, HTH Worldwide sent you an email saying:
"Thank you for choosing the TravelGap Excursion insurance plan. If you have not already done so, you can print your ID card, which includes our emergency assistance phone numbers, your certificate of insurance, your proof of medical coverage for a consulate and other important welcome materials immediately when you register at Member Services or visit www.hthtravelinsurance.com."
Apparently you did not read this email in full so that you did not follow through to print your documents and ID card. In the future, if you do not receive information in a timely manner, please give us a call so we can advise you before you leave on your trip.