Travel Insurance Reviews AIG Travel Travel Guard Basic
The Travel Guard Basic plan is the most economical of the four comprehensive trip cost protection plans offered by AIG Travel and may be ideal for travelers on a tight budget who want coverage in the event they have to cancel or interrupt their trip. Other coverages include Travel Delay, Medical, and Emergency Medical Evacuation. Options include Accidental Death (Flight) and Rental Car Collision. 24-hour Assistance is included. Leave your Travel Guard insurance review below.
To learn more, see the AIG Travel Travel Guard Basic product page.
The trip included a
tour
AIG Travel
Travel Guard Basic
Didn't have to use the coverage the best indication of a good trip. Since I didn't make a claim I have no way to render a proper judgement. I purchased paperwork that the travel agency accepted a proof of.coverage and choose not to purchase the tours coverage. I did witness a fellow traveler who had purchased the company insurance was quite pleased as the tour guide was familiar with it and took him to doctor who accepted it. I asked tour guide how mine would work was told same doctor but I would have to pay upfront and make claim when got home.
Richard Duane L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
Purchased Arg Travel Guard Basic Plan. Airplane broke down, took 8 hours to get new plane. Called Travel Guard was told
they don't cover mechanical. Great company if you want false security. Bottom-line they don't pay.
they don't cover mechanical. Great company if you want false security. Bottom-line they don't pay.
Robert S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard Basic
Claim was very slow, seen by 3 reviewers. Poor communication with me. I never received an adequate explanation. I sent documents and they always wanted more. I will never use AIG Travel Guard again. I urge you not to offer their services.
GRANT C. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Zac
Thank you for your feedback on the policy. AIG Travel has issued the following reply:
"Thanks for reaching out. As shared on our phone call last week, we apologize for the lack of communication from our Claims Department. This is not our normal service standard and we are deeply sorry for the frustration that this has caused you. If you have any outstanding questions or concerns, please don’t hesitate to reach out anytime at 1.800.826.1300."Sep 01,2016
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Since your flight was not delayed more than 12 hours, the travel delay benefits under this policy would not have been able to provide any coverage. Under the Trip Cancellation or Trip Interruption benefit, they do provide coverage in the event of a strike or inclement weather that causes complete cessation of travel for 24 consecutive hours. Under the listed covered reasons for Trip Cancellation or Trip Interruption, Mechanical Breakdown of a common carrier is not included.
Of course, it is never good news to hear that your particular situation is not covered. If you would like to contact us to discuss this further, we can be reached at 1-800-487-4722 and we are available 7 days a week. We would be very happy to explain the policy limitations and exclusions further so that you have this information for future travel.