Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Gold
I recommended the plan to two friends and they both used it and were very satisfied.
Robert K. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for the kind review! We appreciate the opportunity to provide coverage for your friends and look forward to providing travel protection for all of their future endeavors!Jun 28,2016
The trip included a
tour
AXA Assistance USA
Gold
Very expensive so will do more research on coverage from other sources that my cover most issues that I already have before next trip.
Betty B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jun 14,2016
The trip included a
tour
AXA Assistance USA
Gold
No claims filed.
Richard K. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jun 09,2016
The trip included a
tour
AXA Assistance USA
Gold
I was very happy with this plan and would use them again in the future.
Mary M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 18,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I didn't need the protection but I am glad I had it. You never know.
James F. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of protection can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 11,2016
The trip included a
cruise
AXA Assistance USA
Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!Jan 11,2016
The trip included a
tour
AXA Assistance USA
Gold
AXA covered the cost of medical care and early return home after I was injured in Italy. I will use AXA again!
John B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Silver
My wife had medical problems and required hospitalization as well as a medical return flight. Dealing with AXA to get moved to a different hospitalization and then to get a medical flight home was a nightmare. They said we just need the attending physician to confirm that she is stable enough to fly but not strong enough to go on a commercial flight. That was done an then seven days later they were able to arrange a flight. The company that flew us home said that when they were finally contacted it took twenty minutes to put the pieces together, not seven days.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
David C. would not
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
AXA Assistance USA is a very good company offering different levels of insurance at very fair prices. Most travel agencies charge much more for the same coverage. We have used AXA for our last 3 trips abroad. Highly recommend this company.
Roger P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
This plan allowed me the flexibility to cover the time during the tour, the four extra days when I was on my own at the end of the tour plus the airplane travel that I purchased separately. The customer service personnel were very helpful in answering my initial questions about the coverages while shopping for insurance.
Michael M. would
recommend this plan to a friend or relative.