Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
So glad I bought this coverage. My trip was a fully-supported bicycle ride across the US.
One person had a serious crash and two-day hospital stay. Another had a serious medical issue.
Prior to the start of the trip, another person had to drop out. He lost the entire cost of his trip (around $10,000). This coverage would have given a partial refund to him. It would also have provided medical assistance/transportation costs to the crash victim.
This plan was reasonably priced and provided great coverage. So glad I bought the coverage.
One person had a serious crash and two-day hospital stay. Another had a serious medical issue.
Prior to the start of the trip, another person had to drop out. He lost the entire cost of his trip (around $10,000). This coverage would have given a partial refund to him. It would also have provided medical assistance/transportation costs to the crash victim.
This plan was reasonably priced and provided great coverage. So glad I bought the coverage.
Brian R. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
One week after filing we received an email from AXA confirming our claim had been received and that it could be up to 30 days for a response. Six weeks later we get another email saying the claim cannot be processed without further information, they wanted a copy of an E-ticket for a rebooked flight, since there was no rebooked flight and that was made very clear in the initial claim, I can only assume that AXA was trying to deny the claim and trying to get out of paying out. After responding, they finally issued a check almost three weeks later. So total time to settle was 9-10 weeks. This was a simple claim, dealing with a flight cancellation, hotel reimbursement and alternative travel, I can't imagine how long it would take if it was more complex.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Apr 26,2018
The trip included a
tour
AXA Assistance USA
Gold
I have used the Insure My Trip website to buy travel insurance for several trips. It is easy to use. Multiple options at various levels of coverage are suggested. The prices are more reasonable than the policies offered through the travel companies that I use. So far, I have not had to file a claim, so I have no comment in that area. I have selected policies from AXA several times. AXA offers a good range of coverage options.
Mystan G. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
Fortunately, we had no reason to use this insurance.
George R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, I did not have to use the plan so I am unable to provide a review. While our luggage never made it on the plane on our day of departure, April 21st, we finally received it on April 23rd and all was intact, so no need to file a claim.
I will say thanks for providing assistance when making a decision to purchase the policy.
I will say thanks for providing assistance when making a decision to purchase the policy.
Sandra R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Nothing happened to me. So that good. Except I've got about $250. less than I have at the start and I didn't use any benefits. But what can ya do? I insured my trip and now I'm home safely. End of story.
Patricia S. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold-Visa
Very customer-friendly service. Count me in on all my trips henceforth too. Highly recommended.
Millicent O. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
Did not have to use any of the policy so can't give a review. Seemed alright. Company was courteous.
John B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
There is a need to customize coverage. I have duplicate medical coverage, but would pay to just have "Cancel for any Reason."
Jeffrey C. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
At the end of the day, it was a fine policy. Since I didn't utilize it, Thank God for that, I can't really say just how good it really was in all other factors which would have been the most important part, of course- the actual coverage of everything and the actual response of the company to my actual needs . I felt it was too high a price but couldn't find anything else that met my criteria of $250,000 medical coverage...
Darla N. would
recommend this plan to a friend or relative.