AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Fortunately, I didn't have to use the insurance. It's hard to to make a review when you don't have to file claim, but the person I spoke on the phone was nice and helpful
Ricardo L. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Plan provided piece of mind while traveling in France. Our main concern was to have trip interruption coverage and adequate medical coverage in the event of an emergency since our primary medical plans did not provide coverage out of the country.
Christopher G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
We were extremely unhappy that AXA would not reimburse us for a missed connection. We recommend that anyone considering this trip insurance not buy it. We paid more for AXA insurance than our friends who bought AAA insurance. Our friends were reimbursed immediately for the same missed connection while AXA refused to pay for the additional tickets that we had to purchase when our connection was missed due to a airplane mechanical problem. We appealed the refusal and were told since technically the delay did not meet their "3 hour requirement" they would not reimburse us. When asked if a appeal like this was ever granted we were told to the agent's knowledge "no such appeal had ever been granted".
Beverly D. would not
recommend this plan to a friend or relative.
On behalf of the Insured, InsureMyTrip did follow up with AXA Assistance on the status of the appeal. Unfortunately the appeal was also denied since reimbursement under Missed Connection required at least a 3 hour delay. This delay totaled 1 hour and 43 minutes so reimbursement was denied.
Please call us at 800-487-4722 if you have any questions or concerns.
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
This plan offered the coverage I looked for at HALF the price offered by my travel planner. I truly appreciate this. I usually purchase trip coverage due to my age and personal health. I try to plan one big trip per year with my 3 travel partners! Thank you.
Jackie Sue W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase. Please think of AXA Assistance USA for your next big annual trip. We look forward to providing travel protection for all of your future endeavors!