Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew OstranderAXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 02,2017
AXA Assistance USA
Gold
Maybe would recommend AXA. We had a huge claim with them almost two years ago and it isn't completely resolved yet and is being turned over to Collections in Australia.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
Gordon S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claims experience. Feel free to call us so we may assist you in understanding the details around your claim and communication we have had with this hospital.Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
The coverage was great. I didn't use the plan for my trip but was comfortable knowing it was there.
Alexia P. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
AXA Assistance USA
Gold
Originally, the trip I was purchasing had an optional rider for trip insurance that offered less coverage than my AXA plan for a more expensive rate. After research, I found AXA. I worked a customer service rep to find the right plan for me. I was able to get excellent coverage for a fantastic rate. Then, when everything went wrong with the trip, the reps I spoke to in my attempt to file my multiple claims were amazing! They went out of their way to help me in the process and direct me in the documentation gathering phase. Although the claim process took about a month, the claim was handling fairly with a lot of assistance. I will ALWAYS use AXA for my future insurance needs.
AMy K. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and felt supported during your claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 02,2017
AXA Assistance USA
Gold
I had to cancel my trip due to hurricane Matthew. AXA quickly and efficiently processed my claim and refunded all appropriate expenses.
Tristan L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
I wish the cost were lower, but.............that being said..................there is comfort it knowing that at 80 years old, I can still travel . As careful as I try to be, things can happen. I would not travel out of the USA without it . I have never had to use it...................but then.................I do not want to.
Rita U. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017
AXA Assistance USA
Silver
No services were needed but if they had been needed I am quite certain I would have been very pleased with the company as I have used them before.
Kristina P. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold-Visa
So far I didn't claim anything..but the plan was cover as embassy requested.
Rassarin T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
cruise
AXA Assistance USA
Silver
Didn't need to use the insurance fortunately. And I found it easy to study the plans and compare them when I bought it.
Constance C. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Didn't need to use any benefits.
paul H. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 02,2017