AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Had a claim for two things. Lost cell phone and lost luggage. The claim took longer than I wanted to be processed, however, both claims were paid in full. I would purchase this insurance again.
Gary N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We didn't need to use it so I am unable to comment on how effective it was. The cost was high but it covered what we wanted and we were able to customize the plan to our needs.
Franklyn B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have never had to use travel insurance. Four days before leaving on my 3 week trip to Australia/New Zealand, I had to cancel for medical reasons. AXA Assistance sent me the claim forms by the day after I called them to report my trip cancellation. The claim process was very comprehensive, but explained well in the documents they sent. The day after I submitted my claim, I received an email confirming the receipt. One week after submitting my claim, I received confirmation that AXA Assistance would pay my claim in full. I received a check for the full amount of my trip.
I would use them again.
Susan in Texas
Sara W. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.