Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
I did not need to file a claim under this policy, but I felt the coverage offered would have covered any issues that arose.
Amy D. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Not super responsive or helpful when we got sick. Decided not to claim as a result.
Jennifer L. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I did not need, thankfully, to use any part of this plan...so "it was good".
Kimberley M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Didn't need to file a claim so nothing really to add. Picked based on balance of coverage and price.
Vincent N. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
The marketing was deceptive and explanations not clear enough; I discovered this by calling your customer service just before our trip (by the way, he was rude, impatient, and interrupted frequently).
Martin S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
It was great knowing we were covered for any circumstance. Didn’t need to use any of it because our trip to Vietnam and Cambodia went perfectly but had such peace of mind knowing we were covered!
Curtis N. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Flight was cancelled due to airline error & employee neglectfulness. I had to reschedule my flight and pay out more for an additional ticket. Sent proof of all my additional expenses to the company since it was supposedly covered under the policy. Only got paid by insurance for a day of delay on the cancelled flight and got no assistance for unexpected rescheduled ticket or additional fees caused by the initial cancellation.
Adam C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
AXA Assistance USA
Platinum
I didn’t make any claims on the contract, however it was much more expensive than I expected.
Alfred L. would not
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Customer service was friendly and easy to work with when I purchased the plan. Thankfully, we did not need to use our purchased travel insurance. It was a comfort to know we had additional coverage if we needed it on our trip.
Judith G. would
recommend this plan to a friend or relative.