Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
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The trip included a
tour
AXA Assistance USA
Gold
No claims filed. The customer service rep was good when I was making a choice.
Carol C. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The 26 hours baggage delay claim was declined for the reasons that we did not buy any cloth or shoes during this delay, even we had to wear the same cloth for more than 2 days during delay.
Not happy, they treated our claim with no sympathy.
Not happy, they treated our claim with no sympathy.
DMITRY M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
A good plan is when you don't have to use it!
William W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
AXA Assistance USA has issued the following reply:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."Nov 07,2016
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The trip included a
cruise
tour
AXA Assistance USA
Gold
We did not have occasion to file a claim for this trip.
ARTHUR B. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
We thankfully did not have to use the insurance, but it was great comfort and peace to know we had it if needed. We would purchase it again if we travel abroad.
Sharon M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
We did not have to file a claim. I did refer this plan to a few people on this trip and as they are frequent travelers, and are older and money is a factor, they are anxious to have this opportunity. So they will be contacting you for future trips.
Jacqualin H. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
Appreciated peace of mind while traveling with my 90 year old father. Took out the insurance on him. Thanks.
James R. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Expensive but best available.
Michael M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
I'm glad I purchased it, even though I don't think I will need to file a claim. I became ill while in Berlin and required being seen and treated in an Emergency Clinic there. The cost was so reasonable (compared to The United States' medical care) that I simply paid it happily. I did need to return home early, but the airlines worked with me to exchange my flight reservations without additional cost and the remainder of the hotels in the other cities have graciously begun to process my refunds. Had these not been the cases, I would have needed the medical coverage I chose and the trip Interruption/cancellation which was included in my policy. Gratefully, I'm fine without it.
Terry P. would
recommend this plan to a friend or relative.
Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.
Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.