Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would
recommend this plan to a friend or relative.
-
-
Carol
Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.Jul 28,2016
The trip included a
cruise
AXA Assistance USA
Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your comment.
Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.
Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.Aug 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thank goodness we didn't need to use it.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Too expensive for what it covers.
Charles P. would
recommend this plan to a friend or relative.
-
Zac
Thank you for taking the time to provide us with your feedback. Travel insurance premiums are based upon the following factors: the length of your trip, the cost of your trip, and the ages of the travelers. Typically, the premium for a travel insurance premium is anywhere from 4-10% of the trip cost. With your total trip cost being 8,875 USD and your policy cost being 779 USD, you fall within this realm. For future purchases, it may be helpful to contact our office at 800-487-4722 where a licensed representative would be happy to review the available options with you and provide assistance finding the most economically efficient plan for your travels. We are open Monday-Friday from 7am EST until 12am EST and Saturday-Sunday from 9am EST until 9 pm EST.Jul 28,2016
The trip included a
cruise
AXA Assistance USA
Silver
I did not need to file a claim so all is well. Thank you.
Joan C. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
I did not have to use the plan, my answers are not based on using the plan, are based on the purchase and communication process.
Marlen O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.
Larry B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
Didn't have to use it but coverage seemed good and the price was reasonable
Allison C. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Since I was lucky enough not to have to file a claim, I am unable to fully rate the coverage. I expect that I would have been satisfied due to previous reviews.
JOAN F. would
recommend this plan to a friend or relative.
Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.
We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.