Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
Did not need to use the coverage, but was glad I had it.
Seth G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I had to cancel this cruise due to medical reasons with my wife and they were easy to work with and reimbursed us our claimed amount without any problem. Cancellation costs were over $8,000 dollars and they gladly paid us promptly/ I'm so glad we had the AXA insurance.
WARNER E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Silver
We needed to come home earlier than planned because I was ill and needed to see my Dr. In Mpls. I was unaware that the insurance would not cover costs for changing airline ticket, partial rental of condo...because I did not seek medical treatment in Florida. I am being treated by my Dr. -after returning to Mpls. and have tests scheduled. I would not have taken out the insurance, had I known this limitation. It should be brought up when talking to someone from your company about a policy initially. I called after returning home and was told I wouldn't be covered because I didn't see a Dr in Florida.
Janice K. would not
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Thankfully we didn't need to use the insurance, so don't know about claims service. But when I contacted customer help with questions pre departure, they were very helpful. I'd buy from them again.
Matthew C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing AXA Assistance USA travel insurance for all of your future endeavors!Mar 02,2016
The trip included a
tour
AXA Assistance USA
Platinum
Thankfully, never had to make use of the insurance so cannot comment on fulfillment-related issues.
Robert Z. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Did not have a claim, but price and coverage seemed to be excellent.
Michael L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavorsFeb 29,2016
The trip included a
tour
AXA Assistance USA
Silver
There was a certain peace knowing that I had the protection if needed. I did have a great experience, thank you.
Thomas S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Feb 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I believe returning customers using the same plan and company should be given a discount.
Daniel C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope you will consider an AXA Travel Insurance policy for all your future travel needs.Feb 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately we didn't have to file a claim
Ruth N. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 26,2016
The trip included a
tour
AXA Assistance USA
Gold
I purchased an AXA Assistance USA Gold Plan for a 2 week trip to New Zealand for myself and my husband. Unfortunately we had to cancel about 6 weeks before the trip due to a medical problem. I was worried that AXA would make me jump through hoops to get our refund for trip expenses but that was definitely not the case. The AXA claims specialists were professional and helpful. I submitted the paperwork that was necessary and got notification of acceptance for the claim and a check very quickly. I will use AXA in the future.
Hector A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and hope that you are able to reschedule soon. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Feb 25,2016
We are sorry to learn that your trip was interrupted.
For all of the Comprehensive travel insurance plans offered on our website, the insured person must see a physician during the trip due to an unforeseen, accidental injury or emergency illness, and secure a note certifying that they must interrupt their trip in order to have a payable Trip Interruption claim.
We advise that customers call the insurance provider immediately after an event occurs in an effort to prevent potential claim issues.
Please call us at 800-487-4722 if you have any questions about Trip Interruption coverage, or to see if there are any benefits that extend beyond standard Trip Interruption coverage.