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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
Fortunately we did not need to make any claims. The cost for the level of protection we chose is significant, but based on a past medical emergency with this coverage it is well worth it.
Stephen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Great coverage options for the price. Easy purchasing options and I did call to ask a few questions and the reps are very helpful. I did not have to put in a claim, but I felt comfortable with the coverage if something went wrong on my trip, having that extra layer of security.
Rachel F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
Thank God, we had no need for the plan. However having the coverage was a big emotional relief while on the trip.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
"No news is good news" -- the same goes for "No need to contact my insurance provider is good news!" I never had to actually file a claim or interact with any representative at AXA Assistance USA because my trip went smoothly (hallelujah!). So I'm basing my review on my belief that their policies were reasonably priced and I found one that fit my budget. Plus, having the trip insurance eased some of my concerns about traveling, and it was nice to have to eliminate some worry about an international trip in the times of COVID. I would use AXA Assistance USA again.
Sheila L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
was very pleased with your plan
Rosalyn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Thank You
David F. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Nice price and Soooooo easy to apply for coverage. Great job and I'll be a repeat customer!
Joe L. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Fortunately I had no need to use the insurance, but it was comforting to know it was there.
Brenda J. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
It’s really impossible to accurately rate this plan since we, fortunately, didn’t actually have to use it. All I can say is that it looked good on paper, and I hope it would’ve worked well if we had needed to use it.
Donald K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
We only wanted medical and medical evacuation coverage and this plan provided the maximum for a great price. Will buy it again the next time we cruise.
Michael T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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