Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Silver
Didn't use it, but was glad to have the coverage for this very expensive trip. Wouldn't travel without it!
Helen B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
CrystalAXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jan 21,2016
AXA Assistance USA
Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Carol
Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.
As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.Jan 16,2016 -
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.Jan 18,2016
The trip included a
cruise
AXA Assistance USA
Gold
Again no comment as I did not have to use it.
karen e. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Thankfully, we did not have to file a claim but knowing that we were covered for any emergency made our trip more enjoyable. It was easy to increase the coverage to a higher amount of coverage when we decided to extend our cruise another week.
JOHN D. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We did not need to use the plan so we have little to comment on.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.
Carl K. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 11,2016
The trip included a
cruise
AXA Assistance USA
Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!Jan 11,2016
The trip included a
cruise
AXA Assistance USA
Silver
Did not use.
Carole D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
We had to cancel our trip when we both got the flu. After sending in the appropriate forms, AXA responded quickly with our approval.
Robert K. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
AXA Assistance USA
Silver
We had to change some parts of our reservation and there was no way to contact the AXA customer service to alert them. If we had had a problem while on the trip perhaps you wouldn't have covered us since there was a change. You should make it easier to contact someone in the event of changes or questions.
Wasana K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you were not able to amend your policy to reflect itinerary changes. In most cases, a policy can be amended if InsureMyTrip or the insurance provider is notified before the scheduled departure date. InsureMyTrip is open and available by telephone and email Monday- Friday 7am - Midnight EST and Weekends from 9am - 9pm EST. Our phone number is 800-487-4722 and our email address is [email protected]. AXA Assistance USA is open and available Monday-Friday from 8am - 7pm EST. Their phone number is 888-647-4295 and email address is [email protected]. If possible, it is best to call InsureMyTrip so that we can quote the requested changes and advise if there is an increase in premium. In the instance in which neither InsureMyTrip nor AXA Assistance USA is open, please send an email requesting the specific changes you would like to make. The time stamp of the email will be honored. Please note, policies cannot be amended after the trip departure.
Thank you for your business. Please let us know if you have any questions or concerns.Jan 07,2016