Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I did not need to use the AXA Assistance USA Gold plan, but it was comforting to know it was in effect during our trip.
Kevin E. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
We had to cancel our trip at least 8 months before. I thought we would be able to get all our money back, but we were not.
Nancy C. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. After cancelling your trip, you contacted AXA Assistance USA to cancel your travel insurance policy. The AXA Assistance USA Gold plan for residents of Illinois has a 10 day free look period, "You may cancel insurance under the Policy by giving Us or Our Administrator written notice within 10 days from the Effective Date. If You do this, We will refund Your premium paid provided You have not filed a claim under the Policy."
Unfortunately, your request to cancel the policy came outisde of the 10 day free look period so you were unable to receive a full refund of premium. However, AXA Assistance USA provided a pro-rated refund of premium under the following clause, "You have the right to cancel the Policy at any time by giving advance notice to Our Agent or Us (stating when thereafter the cancellation shall be effective). We will refund any unearned premium to You within 10 days of cancellation."
Please call us at 1-800-487-4722 if you have any questions or concerns.Dec 10,2015
The trip included a
tour
AXA Assistance USA
Gold
Overall the AXA Assistance USA Gold plan was very good and fairly priced. We had a luggage claim which was handled to our satisfaction. However, the processing time was slower than expected.
Barbara E. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider AXA Assistance USA again for future travel.Dec 09,2015
The trip included a
cruise
tour
AXA Assistance USA
Silver
My wife had medical problems and required hospitalization as well as a medical return flight. Dealing with AXA to get moved to a different hospitalization and then to get a medical flight home was a nightmare. They said we just need the attending physician to confirm that she is stable enough to fly but not strong enough to go on a commercial flight. That was done an then seven days later they were able to arrange a flight. The company that flew us home said that when they were finally contacted it took twenty minutes to put the pieces together, not seven days.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
David C. would not
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
I was thankful to not have a reason to file a claim so I cannot address service from that aspect. However, this was a big trip and having AXA Assistance gave me great peace of mind throughout our travels. I plan to use them for all future travel plans starting today as I purchase a policy for our next venture!
Susan R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope to continue to provide you with a worry-free experience with AXA Assistance USA.
Dec 01,2015
The trip included a
cruise
tour
AXA Assistance USA
Gold
Knowing that we were insured was a comforting feeling while we were or of the country.
James T. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Our first time ever to buy travel insurance. Picked AXA after reading reviews on InsureMyTrip. We were unable to travel so we submitted the paperwork AXA required and filed a claim for our trip costing $22,000. About two weeks later, AXA notified us that our claim was approved and mailed us a check. Look no further.
lyle h. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AXA Assistance USA
Platinum
Since I made no claim on my AXA Assistance USA Platinum plan, I can't give a complete review; however I was completely satisfied with the plan cost and coverage. The piece of mind I had knowing that I was covered should an emergency arise made for a worry free trip.
Donald T. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you.
Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Dec 01,2015
The trip included a
cruise
AXA Assistance USA
Silver
This is a very easy way to obtain insurance, and the prices are very reasonable. Representatives are also very helpful.
Jennifer T. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Good service and peace of mind.
Larry H. would
recommend this plan to a friend or relative.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.