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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers who have visited Antarctica rated C&F Travel Insured International
3.82 out of 5
16
ratings and reviews
81%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
Kudos to you if you are reading reviews.  Our family of four has exclusively used Travel Insured for our trips abroad for several years.  They are fabulous when you do not have a claim as you are reading in other 5 star ratings.  Therefore, all reviews where a claim was not made must absolutely be disregarded!
 
Not only was my medical claim supported by our licensed physical declined, it took EIGHT & A HALF MONTHS for the claim to even be processed.  The ONLY time our claims analyst handled our paperwork was when we made an inquiry and when she phoned to inform us our claim has been denied.  Our claim should have been processed before COVID was an issue. Our claim documents were completely submitted a full 8 weeks before WHO declared a global emergency and 15 weeks before COVID was declared a national emergency in the United States.  Despite these facts, our claims analyst blamed the slow process on COVID.  Additionally, it took over six weeks for Travel Insured to upload the third set of requested documents to their system and another eight weeks after that before finally rejecting our claim on grounds they could have indicated months ago.  This company has kept our family in unnecessary limbo.
 
Read the fine print. Our claim was denied base on one minor requirement that didn’t even make sense in the context of the claim. There are other companies that provide better coverage and superior customer service. Unless you pay extra for the “Cancel For Any Reason” policy, you are probably wasting your money. Even with CFAR, there is fine print and you are only insured for 75% of your policy. Keep researching and don’t forget some credit cards offer as much coverage as travel insurance!
James P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your review.

    For future travel insurance needs please do not hesitate to call InsureMyTrip at 800-487-4722. One of licensed representatives can assist in answering any questions, to run a quote, or even purchase a plan over the phone. We look forward to assisting you in the future.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Oct 06,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
This is hard to evaluate since we did not need to file a claim. It did give us peace of mind though, that IF anything happened prior to the trip, we could re-schedule. The only possibility that it did not cover is if something happened to my husband or I and we could not go on the trip, I don't believe it gave the other couple that we were traveling with the option to cancel and get reimbursed so that we could travel together at a later date. Not traveling with them would have been a bummer!
Mary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. The number one covered reason for Trip Cancellation and Trip Interruption, on all the Comprehensive plans, is the unforeseen sickness, accidental injury, or death to: you, a traveling companion or a family member, traveling or not. To see all of the covered reasons to cancel or interrupt your trip, please click on the dollar amount that appears under the words "Trip Cancellation" when viewing a quote. If the reason you are canceling, interrupting or seeking medical coverage is related to pre-existing conditions there may be no coverage, unless you have a pre-existing condition waiver. If you would like assistance going over what the policies cover, please feel free to call us at 800-487-4722 and our licensed representatives would be more than happy to assist you.
    Feb 05,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Plus
Our travel agency Cox and Kings went bankrupt prior to our trip and most of the money we paid for the trip was lost. Upon contacting C&F I was informed that although we had their "Deluxe" plan, if I would turn to page 52 of (roughly) 97 of their policy I would see that they don't cover bankruptcy of travel agencies. Well, isn't this a major reason we all buy travel insurance, to cover the problems which do occur? We had to pay for the trip twice...

On the other hand when we got delayed due to bad weather, their emergency travel services did help out with rescheduling flights. (We had no travel agency to turn to). Otherwise I would have rated them a one, as I was really angry about the weasel clauses in their contract. I suppose all contracts have exceptions, it is just that in the up front disclosure about what is covered, they should also have a list of what isn't covered so you can know what you are actually purchasing.
Jeffrey W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for taking time to review this policy. We appreciate your feedback.

    C&F Travel Insured along with most travel insurance providers do not consider the bankruptcy of a travel agent as covered under Financial Default.

    As you stated in your review, all policies have exceptions which is why we make every effort to provide you with each plan's terms and conditions by attaching a copy of the certificate to each quote.

    InsureMyTrip is also often 7 days a week to assist our customers with quoting and purchasing a policy.
    Feb 11,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Plus
Thankfully, never had to use the plan but it was comforting to know we were covered for an emergency.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
I had a major disaster happen in my life before the trip, and the company told me it was not covered, so the $1300+ I paid was wasted money. Needless to say, I would never recommend this insurance company!
Dennis G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. We are very, very sorry to hear that you were unable to receive reimbursement under this policy. However, you would not have had coverage under any of our Comprehensive plans unless you purchased the optional Cancel for Any Reason Coverage which you did not.

    Although the number one covered reason for Trip Cancellation and Trip Interruption is the unforeseen illness or injury of you or a traveling companion that deems you unfit to travel by order of a licensed physician, there are still common exclusions that would preclude coverage for your particular situation.

    If you do decide to purchase travel insurance in the future, we suggest that you call customer care at 800-487-4722 for assistance.
    Mar 08,2019
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
Acknowledgement of receipt of claim was prompt, Additional invoices were required and were sent within hours of receiving the request. But then there was a month delay with no contact. I had to initiate a call and was asked to sent the invoices again. The claim was for trip interruption and payment was for 7 out of 9 days. But initial payment included only 6 days. When I pointed this out, the additional payment was made, but with no explanation or apology for the incorrect initial reimbursement.
Jerry S. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you need assistance with your claim, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates can check the status of your claim, and attempt to expedite the claim process. Travel Insured has issued the following statement in reply to this review:

    After reviewing with the Claims Managers, Travel Insured International reported that it appeared the Claims Department had not received the attachments. Once the documents we re-sent, the claim was paid. When the air was discovered, the analyst sent a reply and advised she requested the difference, and the payment was issued right away. We apologize for any confusion and want to assure you that members of our claims department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to discuss a claim filing that has not resulted in a happy or satisfying. We look forward to assisting you in your future travels.
    May 11,2015
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
I knew travel insurance was mandatory for a cruise to Antarctica, so I reviewed policies offering the same basic features. This policy was more affordable than others, and the company got good reviews. Glad I did not have to actually use any of the benefits purchased.
Rosalyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
It's good to have peace of mind to have coverage just in case something does go wrong, which happened on the first trip I ever insured. I was able to redo the trip the next year and had no problems or cost to rebook.
Hollis B. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
The test is when insurance has to be used not in evaluating what you bought after a successfully completed trip.
Frederick K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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