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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers rated C&F Travel Insured International
4.58 out of 5
7,055
ratings and reviews
97%
recommended
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Cruise
Filed claim
C&F Travel Insured International Worldwide Trip Protector Plus
They have dragged their feet from the beginning of the claims process. I know it's COVID but my trip was in mid March, I didn't get to take it. I filed my claim in March. It's July. Still no refund for my cancel for any reason plan. Now they've pawned me off on the airline to try to get my own refund. I am thoroughly disappointed. Not sure why I even paid them for the policy if i have to do all the leg work myself. They have been fighting me every step of the way. Making me resubmit paperwork more than once. Telling me i was being "escalated" to a faster service and it's gets slower and more round about as it goes. I think they're hoping I give up on my money but I absolutely resuse. I want my money back. I'll NEVER EVER use them again and I don't recommend them to anyone else.
Adrienne L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured regarding your review:

    "Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Thank you for your patience."
    Nov 06,2020
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Took nine months to get the claim settled with constant requests for additional medical documentation. I had a total knee replacement. Heard nothing from C&F from January thru May.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
William C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback

    We are pleased to hear that your claim has been resolved and look forward to assisting you in the future!
    Sep 11,2020
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
I filed a claim for a cancel for any reason trip to Italy February 28th, 2020. We realize this has been a difficult time with covid 19. Customer service didn't return phone calls several times. Emails have been sent repeatedly because they couldn't find files or mishandled files and requested them again. Even complaining to insuremytrip.com provided no help. My husband said don't buy travel insurance because it's a joke. I guess he was right! We will never use this insurance company again.
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Michael F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
I filed my claim on 2/25/20 and turned in all requested documents on 3/19/20.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
Sarpreet B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    We appreciate you providing feedback. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
    Jun 01,2020
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector Lite
My claim experience with this company has been one of the worst experiences ever. To make a long story short, after receiving a partial check for my claim, I tried to invoke the appeals procedure as contained in the policy. I called, emailed, and wrote numerous times. I was completely ignored. I never received a reply to any request. I wrote requesting a formal appeal and never received a reply. I contacted insuremytrip,com and they were of no help. I would not recommend using this company.
Dennis G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured:
    "We thank you for your feedback and apologize for the frustrations you’ve experienced during your experience with our company. Call volumes hare very high at this time, but our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at customercare@travelinsured.com. We appreciate your patience."
    Sep 11,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
I purchased travel insurance for a plane ticket. When the program was canceled and my daughter had to return home, we had to purchase another flight home. After waiting 9 weeks for the claim to be processed, we were denied, saying that it was not a "covered reason". Why did I buy insurance if the trip cancellation has so many loopholes that it won't pay? I will NEVER buy insurance from you again and I travel quite a bit. Furthermore, I will review you negatively on every site I can find....and tell everyone I know NOT to use you.
Roger T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience.

    We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 877-612-3827 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Sep 08,2020
  • Megan
    Photo
    Please see the response from C&F Travel Insured:
    "We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at customercare@travelinsured.com . "
    Sep 10,2020
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
Revised review: I don't judge an organization on whether or not a mistake is made, I judge it on how it responds to its own mistake. My experience was that this company would not "make right" its own mistake (after weeks of phone calls) until I wrote an appeal and until InsureMyTrip got involved to advocate for me. Then finally I got the money expected. Details ...

I bought this policy with an optional upgrade. After Lufthansa damaged a piece of our Rimowa luggage I called TI International to verify the benefits available to me under my plan and was told over the phone that our coverage for one piece of luggage would be up to $500. So I went through the process of filing a claim with Lufthansa and getting a repair estimate with Rimowa. I accepted Lufthansa's offer of $150 because I knew that I had $500 of coverage with this trip insurance. So when Rimowa told me it would cost about $680 to replace the luggage (our's was not fixable) I didn't worry.

After filing the claim with TI International, I find out that they would only send a check for $250. I called them, certain this was an error, but apparently our plan only covered $250 for a piece of luggage. I take good notes and pointed out that their own representative verified we were covered for $500, and was told management will review the audio of the phone call. Management did review the phone call and did admit that indeed their representative told me the bag was covered for $500, but since I didn't purchase the policy based on false information they would only be paying me $250. They gave an example of if I had lost luggage and called to find out what our coverage was to buy clothes, etc. on our trip and was given the wrong coverage number and then spent money based on that incorrect number, they'd cover that. After telling them that indeed I did base a financial decision based on the wrong coverage number, i.e. I accepted Lufthansa's $150 offer because I knew I had $500 coming to replace the bag, their response was I could go back to Lufthansa and try to get more!!! I do not see how this is different from the example they provided of someone spending more on clothes because they were told an incorrect coverage amount over the phone.

After many phone calls they admitted several times that their representative gave me the wrong coverage information and said they made sure to correct her for future interactions. They apologized. But they would not financially stand behind their clear and verified mistake and sent me just $250. They even suggested I should have known what the coverage was by reading their long form coverage document, but I pointed out that their own employee who works with this all day did not know what the coverage amount was!

I wrote an appeal to TI International, wrote my original review here, and InsureMyTrip got involved to advocate for me (appreciated). Then TI International left me a voicemail apologizing and sent me a check for the other $250.
Anne C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience, but we are glad to hear InsureMyTrip's advocate program was able to assist.

    Sep 08,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
After waiting over 40 days for this company to honor my claim I had to contact Insure My Trip. Within 4 days, this company reviewed and paid my claim. I sent EVERYTHING to this company on February 20th including all medical records, emergency room records, and all of the documents they required along with letters from my physician and travel agent. They had ALL the documentation they needed on February 20th, and I finally received a check on April 10th ONLY after contacting Insure My Trip. I would not use this company again!
Floyd S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Everyone should travel with this insurance. We had problems with a very uncooperative airline. But these people took care of things. Thank you!
Rodger D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Lite
Good Coverage for a reasonable price. I did not have to file a claim but based on other people reviews, the process seems to be easy and they seem to be very responsible.
Will use again.
mario m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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